Oralia Cardoza
Fort Worth,Texas
Summary
Personal Fitness Trainer Medical Biller and Customer Service Twenty years in the medical field experience. Ambitious Enrollment Specialist with exemplary listening and communication skills. Adept at planning, organizing, and facilitating the enrollment process. Dedicated to keeping customers happy and maximizing employee participation. Results-driven professional provides customers with tailored solutions to meet their needs. Successfully establishes relationships with customers and delivers quality service. An agile individual with excellent communication and customer service skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Enrollment Specialist
JPS Health Network
Current
- Gather information while determining eligibility for benefits
- Obtains, verifies, and calculates income and resources to assess client’s financial eligibility
- Explains available benefit programs, rights and responsibilities, and other agency services to applicants/recipients and the public.
Patient Office Rep II
BSW Urgent Care
01.2020 - 01.2021
- Maintained updated knowledge of industry best practices through continuous professional development opportunities.
Patient Office Rep II
BSW Revenue Cycle Management
01.2019 - 01.2020
- Enhanced office productivity by implementing new software tools for appointment scheduling and record management purposes.
- Improved patient communication through timely follow-ups, appointment reminders, and addressing inquiries.
Billing Representative
BSW Family Medicine
01.2016 - 01.2019
- Reviewed and solved account and billing discrepancies.
- Verified the accuracy of accounts payable payments, resulting in a 40% reduction in payment errors and check reissues.
Emergency Department Unit Clerk
Hughley Memorial Hospital
02.2008 - 08.2011
- Entered data physician orders, collected urine and blood samples from the patient entering the ER Administered EKG tests, and transported patient to another room when being admitted Answer incoming calls, Translate Spanish and English.
Skills
- Exceptional communication
- Documentation Management
- Reporting and Analytics
- Client Advocacy
- Confidentiality handling
- Cross-Functional Teamwork
- Insurance Coverage Verification
- Problem-Solving
- Time Management
- Multitasking
- Call Center Customer Service
- HIPAA Compliance
- Active Listening
- Self Motivation
Certification
Certified: International Sports Science Association
Languages
Spanish
Full Professional
Timeline
Enrollment Specialist
JPS Health Network
Current
Patient Office Rep II
BSW Urgent Care
01.2020 - 01.2021
Patient Office Rep II
BSW Revenue Cycle Management
01.2019 - 01.2020
Billing Representative
BSW Family Medicine
01.2016 - 01.2019
Emergency Department Unit Clerk
Hughley Memorial Hospital
02.2008 - 08.2011
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