ALEJANDRA CASTANEDA
Summary
Environmental Services Supervisor with 19 years of experience in risk management and customer care at a major resort and casino. Recognized for leadership and team motivation, fostering a positive and productive work environment. Proficient in Microsoft Office and Excel, with a proven track record in improving customer satisfaction and operational efficiency.
Overview
21
21
years of professional experience
Work History
Environmental Services Supervisor
Aria Resort and Casino
10.2009 - Current
- Implement risk management and customer care procedures, enhancing customer experience.
- Recognized for motivating team to exceed standards, fostering a positive work environment.
- Resolve complex issues using strong organizational skills and attention to detail.
- Develop schedules and feedback systems using Microsoft Office and Excel.
- Awarded by Quality Department for improving customer satisfaction.
Ware House Supervisor
Western Mailing Services
01.2005 - 05.2014
- Managed customer inquiries, resolved issues swiftly, enhancing client satisfaction and retention.
- Coordinated with team members to streamline workflows, achieving measurable productivity gains.
- Maintained accurate records of mailing transactions, contributing to reliable data management.
- Ordering, receiving, and organization of warehouse operations.
- Manual Forklift operation.
- Standard power jack operation.
Education
High School Diploma - GED
Skills
- Report Preparation
- Leadership
- Employee Work Scheduling
- Performance Monitoring
- Guest Services
- Inventory management
LANGUAGES
Spanish
ADDITIONAL INFORMATION
- Achievements
- Awarded by the Quality Department for increasing customer experience by implementing risk management and customer care procedures
- Recognized by upper management for empowering and motivating subordinates to work "above and beyond" the standards
- Certificates in leadership employee development and stress management.
Timeline
Environmental Services Supervisor
Aria Resort and Casino
10.2009 - Current
Ware House Supervisor
Western Mailing Services
01.2005 - 05.2014
High School Diploma - GED
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