Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Oralia lopez

Dallas,TX

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

11
11
years of professional experience

Work History

In Room Dining PBX Coordinator

Ritz-Carlton
05.2023 - 08.2025
  • Managed communication between kitchen to ensure smooth workflows.
  • Provided backup to IRD department to step in to assist with various tasks whenever employee was absent or at lunch.
  • Organized and maintained documentation, enabling quick access to important information.
  • Enhanced customer satisfaction by responding promptly to inquiries.

Prepared Foods Clerk

Central Market HEB
02.2019 - 02.2023
  • Prepared and displayed a variety of fresh prepared foods to enhance customer selection.
  • Implemented quality control measures to maintain high standards of food presentation and taste.
  • Increased sales of prepared foods by creating visually appealing displays and promoting daily specials.
  • Maintained a clean and organized work environment, ensuring compliance with food safety regulations.

Server

Dream Cafe
09.2014 - 12.2018
  • Delivered exceptional customer service by anticipating guest needs and providing a pleasant dining experience.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Education

Certificate of Travel And Tourism - Tourism And Travel Management

International Aviation & Travel Academy
Arlington, TX

No Degree - General Studies

Santa Barbara City College
Santa Barbara, CA

Skills

  • Exceptional customer service
  • Strong work ethic
  • Guest engagement
  • Food running
  • Team collaboration

Languages

Spanish
Native or Bilingual

Timeline

In Room Dining PBX Coordinator

Ritz-Carlton
05.2023 - 08.2025

Prepared Foods Clerk

Central Market HEB
02.2019 - 02.2023

Server

Dream Cafe
09.2014 - 12.2018

Certificate of Travel And Tourism - Tourism And Travel Management

International Aviation & Travel Academy

No Degree - General Studies

Santa Barbara City College

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