Oralia Lopez-Roblero
Evansville,IN
Summary
Skilled Medical Receptionist with a proven track record at Orthopedics Associate, adept in patient scheduling and HIPAA compliance. Demonstrates exceptional organizational skills and patient relations, ensuring efficient operations and confidentiality. Excelled in managing high call volumes and coordinating care with compassion, contributing significantly to patient satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Medical Receptionist
Echo Community Health Care
Evansville, IN
03.2023 - 11.2024
Medical Receptionist
Orthopedics Associate
Evansville, IN
02.2022 - 02.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
General Warehouse Associate
TJ Maxx Distribution Center
Evansville, IN
10.2020 - 03.2022
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Operated RF scanners to track merchandise and verify contents of containers.
- Helped maintain a well-organized warehouse by participating in regular housekeeping activities, such as sweeping, dusting, and keeping aisles clear of obstructions.
- Consistently lifted materials weighing as much as Number pounds.
- Prepared orders for shipment through careful packaging, labeling, and documentation, resulting in minimal returns due to errors or damages.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Contributed to a positive work environment through open communication, teamwork, and proactive problem-solving efforts.
Education
Medical Assistant - Medical Assistant
Ross Medical Education Center
Evansville, IN04.2024
Skills
- Front desk operations
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Patient registration
- HIPAA compliance
- Insurance verification
- HIPAA guidelines
- Appointment management
- Payment collection
- Reminder calls
- Patient relations
- Electronic medical records
- Paperwork coordination
- Documentation
Languages
Spanish
Native or Bilingual
Timeline
Medical Receptionist
Echo Community Health Care
03.2023 - 11.2024
Medical Receptionist
Orthopedics Associate
02.2022 - 02.2023
General Warehouse Associate
TJ Maxx Distribution Center
10.2020 - 03.2022
Medical Assistant - Medical Assistant
Ross Medical Education Center
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