ORANISHIA BROWN
Houston,TX
Summary
Personable Remote Customer Service Representative experienced in data management and customer interaction. Achieved process streamlining and enhanced team collaboration through active listening and quality control. Focused on maintaining customer satisfaction and fostering relationships to drive organizational success.
Overview
3
3
years of post-secondary education
5
5
years of professional experience
Work History
Remote Customer Service Representative
CVS Helth
05.2023 - Current
- Assessed member distress with empathy, documented details promptly, and processed new applications while updating existing policy information.
- Maintain a compassionate and composed demeanor, especially during high-intensity calls.
- Communicated customer issues to management for timely resolution.
- Responded to email requests within 24 to 48 hours, collaborating with team members to enhance data entry processes.
Server
Pappadeaux's Seafood Kitchen
Houston, Tx
02.2022 - Current
- Took orders from customers accurately and in a timely manner.
- Addressed guest inquiries and complaints promptly to maintain a positive dining experience.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
Customer Service Representative
Maximus
05.2021 - 11.2021
- Resolved conflicts effectively, fostering positive relationships and customer satisfaction.
- Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
- Resolved conflicts between team members to foster a collaborative work environment ensuring a positive outcome.
- Worked independently on projects, demonstrating initiative and effective decision-making, demonstrating initiative and good decision-making skills.
Education
Some College (No Degree) -
Richwood High School
Monroe, LA 05.2019 - 05.2022
Skills
- Customer service
- Customer issue resolution
- Data management
- Documentation accuracy
- Problem solving
- Conflict resolution
- Communication Skills
- Leadership
Timeline
Remote Customer Service Representative
CVS Helth
05.2023 - Current
Server
Pappadeaux's Seafood Kitchen
02.2022 - Current
Customer Service Representative
Maximus
05.2021 - 11.2021
Some College (No Degree) -
Richwood High School
05.2019 - 05.2022