Orchid Mitchell-Hill
Midland,TX
Summary
Results-oriented Sales Consultant with expertise in automotive sales and customer service. Specializes in inventory management and contract handling to drive sales growth and improve customer experiences. Proven skills in coordinating service appointments and managing inquiries, ensuring high levels of customer satisfaction and accurate documentation.
Overview
49
49
years of professional experience
Work History
Sales
Basin Billiards
Midland, Texas
11.2025 - 01.2026
- Streamlined sales paperwork process for managing contracts, sales orders, and payments.
Automotive Service Writer
ARCOM (Automotive Repair and Collision of Midland)
Midland, Texas
07.2024 - 11.2025
- Assessed service time requirements based on customer requests. and costs to secure customer authorization.
- Prepared repair orders and documented customer information accurately.
- Coordinated service appointments and managed technician schedules effectively.
- Updated customers on service progress and provided timely information.
- Advised customers on service inquiries and vehicle maintenance options.
- Documented service information in system within client profiles and updated repair status.
- Processed cash payments accurately for customer purchases. accurately and efficiently.
Auto Finance & Auto Sales
Midland Mitsubishi
Midland, Texas
02.2020 - 01.2025
- Guided customers in selecting vehicles tailored to their specific needs and preferences.
- Facilitated completion of sales contracts and essential paperwork for vehicle purchases.
Automotive Sales Consultant
Freedom Buick, GMC
Odessa, Texas
05.2018 - 02.2020
- Guided customers in selecting vehicles tailored to their specific needs and preferences.
- Conducted vehicle demonstrations highlighting features and benefits.
- Handled customer inquiries via phone and email, providing timely and accurate information.
- Generated leads through cold calling prospective clients.
- Performed follow-up calls to confirm customer satisfaction post-vehicle purchase or service visit.
Automotive Sales Consultant
Basin Subaru
Midland, Texas
03.2010 - 04.2018
- Assisted customers in selecting vehicles based on needs and preferences.
- Greeted customers, identifying automotive needs to provide tailored vehicle recommendations.
- Conducted vehicle demonstrations highlighting features and benefits.
- Arranged test drives for potential buyers, emphasizing key features of the vehicles being tested.
- Managed customer inquiries through phone and email communication.
- Answered customer inquiries regarding vehicle availability, specifications, financing terms.
- Conducted follow-up calls post-purchase to confirm customer satisfaction and address any concerns.
- Built strong relationships with customers, fostering satisfaction and loyalty through personalized service.
- Formed impactful relationships with current customers while initiating cold and warm calls with prospects.
- Identified potential clients through outreach efforts through cold calling prospective clients.
- Facilitated trade-in evaluations by assessing vehicle condition and value.
- Maintained up-to-date knowledge of automotive trends and inventory.
- Maintained up-to-date knowledge of new products and services offered by the dealership.
Country Club Server
Midland Country Club
Midland, Texas
10.2006 - 04.2008
- Delivered food orders promptly and courteously.
- Coordinated food and beverage orders for timely delivery, enhancing guest satisfaction.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Cleaned tables and chairs to prepare dining area for next customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Evaluated food presentation and quality before serving, ensuring high standards for customer experience.
General Manager
IHOP
Midland, Texas
04.2001 - 10.2006
- Oversaw daily business operations, ensuring effective budgeting, staffing, scheduling, inventory control, customer service, and sales.
- Oversaw financial performance and budget adherence for restaurant operations.
- Managed daily operations to ensure restaurant efficiency and customer satisfaction.
- Developed staff schedules and monitored payroll to ensure budget compliance.
- Implemented inventory control measures to optimize stock management.
- Facilitated effective communication with staff to enhance operational efficiency.
- Educated staff on job responsibilities and company policies.
- Ensured compliance with health and safety regulations in all areas of the restaurant.
Manager
Abuelos
Midland, Texas
02.1994 - 03.2001
- Led daily operations to ensure efficient service and customer satisfaction.
- Managed staff scheduling to ensure optimal coverage during peak hours, enhancing service delivery.
- Recruited and hired qualified candidates to fill open positions.
- Trained new employees on company policies and service standards.
- Monitored staff performance and addressed issues to maintain service quality and team morale.
- Oversaw inventory management to maintain stock levels and reduce waste, supporting cost-effective operations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with all applicable laws, regulations, industry standards.
Owner, Operater
Uniquely Orchid Custom Tailoring & Alterations
Midland, Texas
05.1992 - 08.1994
- Managed all aspects of business operations and customer service.
- Designed custom garments tailored to individual client specifications.
- Enhanced garment fitting techniques for improved customer satisfaction.
- Coordinated alterations to fulfill tight deadlines while addressing specific client requirements.
- Guided customers through fittings and offered personalized garment recommendations to ensure satisfaction.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Oversaw inventory management of fabrics and tailoring supplies.
- Operated sewing machines to complete alterations for diverse clothing styles.
Manager
Bayou Wadley
Midland, Texas
02.1990 - 03.1992
- Led daily operations, enhancing service efficiency and customer satisfaction.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Managed staff scheduling to optimize coverage during peak hours.
- Recruited and hired qualified candidates to fill open positions.
- Managed vendor relationships, negotiating contracts for timely delivery of goods and services.
- Maintained accurate records of employee attendance, payroll, and vacation requests.
Food Server
Cafe West
Midland, Texas
01.1988 - 02.1990
- Delivered exceptional customer service by anticipating needs, responding promptly to requests, and following up to ensure guest satisfaction.
- Provided excellent customer service in a fast-paced cafe environment.
- Welcomed guests warmly as they entered the cafe.
- Delivered food and beverages promptly to enhance guest satisfaction.
- Brought food and beverages to the table in a timely manner.
- Ensured cleanliness and organization of dining area and service stations to enhance guest experience.
- Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
- Managed point-of-sale system for precise order processing and efficient payment handling.
Manager
Zentner's Steak House
Midland, Texas
06.1982 - 11.1987
- Led daily operations, achieving high customer satisfaction through effective service delivery.
- Managed staff scheduling, enhancing coverage during peak hours to meet customer demand.
- Recruited and hired qualified candidates to fill open positions.
- Monitored staff performance and addressed issues.
- Provided leadership during times of organizational change or crisis situations.
- Oversaw inventory management, maintaining optimal stock levels and reducing waste.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
Manager
Carrow's Restaurant
Midland, Texas
05.1977 - 06.1982
- Led daily operations, enhancing service efficiency and driving customer satisfaction.
- Managed staff scheduling to optimize coverage during peak hours.
- Enforced customer service standards, resolving issues to maintain high-quality service.
- Oversaw inventory management to maintain stock levels and minimize waste.
Education
High School Diploma -
Midland High School
Midland, TX05-1979
Accounting
Midland College
Midland, Texas, TXSkills
Sales transactions
- Customer satisfaction
- Attention to detail
- Effective communication
- Sales Reports
- Scheduling optimization
- Inventory management
- Contract preparation
- Automotive service coordination
- Customer relationship management
- Fast Lerner
- Trained in different aspects of the food business
- Very diverse and confident in what i can do and continue to learn
- Experience in sales
Timeline
Sales
Basin Billiards
11.2025 - 01.2026
Automotive Service Writer
ARCOM (Automotive Repair and Collision of Midland)
07.2024 - 11.2025
Auto Finance & Auto Sales
Midland Mitsubishi
02.2020 - 01.2025
Automotive Sales Consultant
Freedom Buick, GMC
05.2018 - 02.2020
Automotive Sales Consultant
Basin Subaru
03.2010 - 04.2018
Country Club Server
Midland Country Club
10.2006 - 04.2008
General Manager
IHOP
04.2001 - 10.2006
Manager
Abuelos
02.1994 - 03.2001
Owner, Operater
Uniquely Orchid Custom Tailoring & Alterations
05.1992 - 08.1994
Manager
Bayou Wadley
02.1990 - 03.1992
Food Server
Cafe West
01.1988 - 02.1990
Manager
Zentner's Steak House
06.1982 - 11.1987
Manager
Carrow's Restaurant
05.1977 - 06.1982
High School Diploma -
Midland High School
Accounting
Midland College