Summary
Overview
Work History
Education
Skills
Timeline
Generic

Oreana Gibson

Houston,TX

Summary

Highly organized and detail oriented billing representative with 7 years of experience in managing invoicing , processing payments, and resolving billing discrepancies. Committed to ensuring accurate and timely billing processes while providing exceptional customer service. Seeking to contribute expertise in billing and finance to any company i may work for as a Billing Representative.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Sutherland Global
12.2023 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

  • Answered inbound calls, chats and emails to facilitate customer service.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Customer Service Representative

Kelly Connect
10.2018 - 12.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Education

Bachelor of Arts -

Unitech Training Academy - Lafayette
Lafayette, LA
05-2020

High School Diploma -

Airline High School
Bossier City, LA
05-2016

Skills

  • Sales monitoring
  • Microsoft Office
  • Employee Training
  • Promotions planning

Timeline

Customer Service Representative

Sutherland Global
12.2023 - Current

Customer Service Representative

Kelly Connect
10.2018 - 12.2023

Bachelor of Arts -

Unitech Training Academy - Lafayette

High School Diploma -

Airline High School

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Oreana Gibson