OREENA RIVERA-VEAL

• Open and close branch
• Executed cash handling tasks to ensure accuracy
• Overrode transactions to ensure compliance and accuracy in cash handling
• Maintained cash drawer balance through diligent record-keeping.
• Ensured compliance with banking regulations and policies consistently.
• Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
• Maintained confidentiality of all customer records and information according to company
• Delivered exceptional service to customers in person or over telephone.
• Entered customer transactions into computers to record transactions and issue computer-generated receipts.
• Identified fraudulent activity or suspicious behavior immediately reported it to management.
• Explained the features of various banking products available to customers.
• Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
• Trained employees on cash drawer operation.

• Launched family owned catering service, delivering customized meal services for events

• Drove performance by exceeding goals for acquiring new accounts and facilitating loan origination
• Assisted members with account inquiries and transaction processing.
• Educated members on credit union products and services available.
• Resolved member issues through effective communication and problem-solving.
• Collaborated with team members to enhance service delivery
• Enhanced member relationships by providing excellent service during each interaction.
• Handled customer complaints in an efficient and courteous manner.
• Presented and explained services and products to meet member needs.
• Delivered quality service by assessing, advising and assisting credit union members.
• Participated in team meetings to discuss customer service strategies and goals.
• Collaborated with team members to ensure smooth operations during busy times.
• Attended training sessions regularly to stay abreast of changes in company policies or procedures.
• Responded promptly to emails from members seeking assistance.
• Achieved goals for member experience, transaction accuracy and product cross-sell, resulting in consistent growth.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
• Educated customers on a variety of loan products and available credit options to promote valuable decision-making.
• Delivered high levels of customer service to facilitate smooth processes.
• Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
• Provided customer service support throughout the entire process from application through closing
• Explained various types of loans available to customers and their associated terms and conditions.

• Exceeded goals for new accounts, sales, and services of banking products, contributing to overall branch success.
• Assisted customers with account inquiries and transaction requests.
• Provided product information to enhance customer understanding and satisfaction.
• Resolved customer complaints through effective communication and problem-solving skills.

Managed daily operations of branch

• Supervised daily branch operations and ensured compliance with banking regulations.

• Supervised 16 tellers and personal bankers, ensuring adherence to operational standards and customer service excellence.
• Achieved and surpassed targets for opening new accounts and promoting banking products.
• Delivered essential banking services to customers while managing a fast-paced work environment.
• Handled customer financial transactions with precision and speed to ensure satisfaction.
• Interviewed, screened, managed, trained, and developed employees to enhance team capabilities and service onboarding.
• Guided clients through complex financial products and services.
• Evaluated customer needs to recommend appropriate banking solutions.
• Managed daily operations of personal banking transactions and services.
• Developed strong relationships with clients to enhance customer loyalty.
• Resolved client issues efficiently to maintain high satisfaction levels.
• Collaborated with team members to improve service delivery processes.
• Ensured compliance with bank policies and regulatory requirements consistently.
• Prepared loan documents according to bank procedures while ensuring accuracy of all data entries.
• Cultivated relationships with local businesses by offering customized business banking packages.
• Utilized sales techniques such as cross-selling additional products or services to increase revenue potential for the bank.
• Conducted customer needs assessments to identify appropriate products and services for clients.
• Ensured compliance with all federal laws relating to consumer protection when conducting transactions.
• Generated monthly reports on sales performance metrics for management review.
• Coached junior staff members on best practices related to personal banking
• Educated customers on available banking products such as credit cards, debit cards and online banking services.
• Resolved customer complaints quickly and efficiently while maintaining a professional demeanor at all times.
• Participated in team meetings to discuss strategies for improving.
• Maintained position of trust and responsibility by keeping customer business confidential.
• Recognized transaction needs and educated clients on service and digital channels to assist with self-service.
• Informed customers of loan application requirements and deadlines.
• Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
• Reviewed client documentation and contracts for discrepancies and mistakes.
• Collaborated with company teams to expedite loan approval processes.
• Branch business specialist.