OReshia Jones
Frisco
Summary
Flexible hard worker ready to learn and contribute to team success.
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration.
Overview
8
8
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work History
Patient Access Supervisor
Eskenazi Health Care
Indianapolis
05.2023 - Current
- Supervised patient access team to ensure efficient registration processes.
- Trained staff on electronic health record systems for accurate data entry.
- Managed patient flow to optimize scheduling and reduce wait times.
- Coordinated insurance verification to facilitate patient eligibility checks.
- Developed procedures for handling patient inquiries and concerns effectively.
- Implemented training programs to enhance customer service skills among staff.
- Monitored compliance with healthcare regulations in patient access operations.
- Collaborated with clinical teams to streamline communication and improve services.
- Addressed customer complaints promptly and professionally.
Registered Behavior Technician
Lighthouse Autism Center
Indianapolis
03.2020 - 04.2022
- Implemented individualized behavior intervention plans for clients with autism.
- Collaborated with interdisciplinary teams to optimize treatment strategies.
- Conducted data collection and analysis to track client progress.
- Engaged clients in therapeutic activities to promote skill development.
- Trained new staff on behavioral techniques and intervention protocols.
- Maintained accurate documentation of client sessions and behavior observations.
- Communicated effectively with families regarding client goals and progress.
- Demonstrated empathy and support during challenging behavioral situations.
Overnight Shift Supervisor
CVS Pharmacy
Indianapolis
05.2018 - 04.2019
- Supervised overnight team to ensure efficient store operations and customer service.
- Managed inventory levels and organized stock for optimal accessibility during shifts.
- Trained new staff on store policies, procedures, and safety protocols.
- Resolved customer inquiries and complaints promptly to enhance satisfaction levels.
- Conducted nightly audits to ensure accurate cash handling and financial reporting.
- Coordinated with management to implement promotional displays and product placements.
- Monitored team performance and provided feedback to improve service quality.
- Assisted in resolving customer complaints promptly and professionally.
Education
Carroll High School
Frisco, TXSkills
- Electronic health records
- Insurance verification
- Patient registration
- Data entry accuracy
- Compliance monitoring
- Customer relationship management
- Staff training programs
- Team supervision
- Problem solving
- Effective communication
- Conflict resolution
- Attention to detail
- Time management
- Healthcare
- Strong leadership
- HIPAA compliance
Certification
- CPR/First Aid
Timeline
Patient Access Supervisor
Eskenazi Health Care
05.2023 - Current
Registered Behavior Technician
Lighthouse Autism Center
03.2020 - 04.2022
Overnight Shift Supervisor
CVS Pharmacy
05.2018 - 04.2019
Carroll High School