Oriam Diaz
Orlando,FL
Summary
Trustworthy individual with established customer service skills. Eager to learn and always willing to pitch in and help.
Overview
7
7
years of professional experience
Work History
Transportation Dispatcher
Lynx Central Florida Bus System
Orlando, FL
08.2022 - Current
- Developed strong relationships with clients through proactive communication and problem-solving support.
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Handled incoming calls and emails from customers regarding issues with their rides.
- Supported company growth initiatives by successfully managing an increased volume of transportation without sacrificing service quality or efficiency.
Dispatcher/Customer service/Warehouse Worker
Lasership
Orlando, FL
04.2021 - 08.2022
- Lost Prevention
- Sort packages within different locations
- Loading/inbound and outbound packages
- Material handling on pallets
- Handling calls From Drivers and making sure they have all the information they need in order to do their job
- Handling customer calls in regards to their packages and any help they may need.
Customer Service / Packing / Sorter
Amazon
10.2018 - 02.2021
- Sort packages within different locations
- Loading/inbound and outbound packages
- Material handling on pallets.
Dishwasher
TopGolf Restaurant
Orlando, FL
10.2017 - 09.2018
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
Food Runner
TopGolf
10.2017 - 09.2018
- Responsible for taking food orders and making sure everything is correct
- Having a great attitude toward our guest was key
- Delivering said food making sure our guest had a great time by delivering good customer service.
Education
High School diploma -
Cypress creek high
01.2018
Skills
- Transportation Safety Protocols
- Warehousing environments
- Team Collaboration
- Effective Time Management
- Documentation and paperwork
- Dispatch Software Familiarity
- Customer Relations
- Telephone Etiquette
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Transportation Dispatcher
Lynx Central Florida Bus System
08.2022 - Current
Dispatcher/Customer service/Warehouse Worker
Lasership
04.2021 - 08.2022
Customer Service / Packing / Sorter
Amazon
10.2018 - 02.2021
Dishwasher
TopGolf Restaurant
10.2017 - 09.2018
Food Runner
TopGolf
10.2017 - 09.2018
High School diploma -
Cypress creek high