Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Oriana Figueroa Valbuena

Rego Park,NY

Summary

Dynamic professional with a proven track record, enhancing customer satisfaction and team leadership streamlining office operations. Expert in Microsoft Office and database administration, coupled with exceptional communication skills, both in English and Spanish. Achieved significant improvements in financial management, demonstrating a results-driven approach and a commitment to excellence.

Overview

2
2
years of professional experience

Work History

Office Administrative Assistant

Chopt Salad
New York, NY
02.2024 - 09.2024
  • Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
  • Responded to inquiries from callers seeking information.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data throught excel/ word
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Transcribed and organized information to assist in preparing speeches and presentations throught excel/ word/ Zoom/ PowerPoint/ Google meet

Medical Assistant

Sure Medical Care
New York, NY
09.2023 - 09.2024
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.

Assistant Manager

Chopt Salad
New York, New York
01.2023 - 09.2023
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.

Education

San Vicente De Paul
Venezuela

Skills

Database administration

Scheduling and calendar management

Spreadsheet development

Billing and Invoicing

Customer service support

Management accounting

Financial Management

Microsoft Office ( Word, Excel, PowerPoint, Outlook)

Devices ( Smartphones, tablets, laptops, desktops, POS)

Solving problem

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Office Administrative Assistant

Chopt Salad
02.2024 - 09.2024

Medical Assistant

Sure Medical Care
09.2023 - 09.2024

Assistant Manager

Chopt Salad
01.2023 - 09.2023

San Vicente De Paul
Oriana Figueroa Valbuena