Oriana Mendoza

• Consistently in top tier at apples quarterly metrics including, AppleCare+ Services, and Connected devices.

• Highly skilled at uncovering customers needs through effective probing, building rapport, and following through with meaningful solutions.

• Communicated product features, advantages and benefit to customers.

• Provided guest facing workshops in training customers on different functionalities across all apple products.

• Delivered great customer experience in a high volume personal interaction environment.

• Displayed strong organizational skills while managing multiple tasks simultaneously.
• Attended trade shows and conferences to stay up-to-date on industry developments.
• Generated sales reports to track progress against goals set by management.
• Provided beauty advice to customers based on their individual needs and preferences.
• Collaborated with team members to ensure efficient operations of the salon.
• Demonstrated excellent customer service skills, including active listening and problem-solving abilities.
• Developed relationships with clients to ensure repeat business opportunities.

• Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
• Worked with coworkers to complete tasks.
• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
• Responded quickly to meet customer needs and resolve problems.
• Provided efficient and courteous service to customers at all times.
• Met deadlines while maintaining high-quality deliverables.