ORIANA ORDUNO
Phoenix,AZ
Summary
Dedicated Certified Pharmacy Technician with 10 years of success in retail and managed care pharmacy settings. Proficient in medication preparation, pharmaceutical operations, and adherence to healthcare regulations. Recognized for organizational abilities, precision, and handling large workloads to deliver superior patient service. Fluent in English and Spanish for enhanced communication with diverse patient populations. Compassionate patient advocate dedicated to smoothing communication between patients and hospitals. Analytical problem solver and clear communicator. Several years in patient support.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Specialty Patient Advocate
Banner Health, University Medical Center
06.2025 - Current
- Educated patients on treatment options and medical processes to empower informed decision-making.
- Guided patients in accessing financial assistance programs and home care resources to support their needs.
- Coordinated with hospital staff to ensure consistent delivery of quality patient care.
- Maintain current knowledge of pharmacy regulations, payer agreements and assistance programs.
Pharmacy Operations Manager
Walgreens
04.2015 - 06.2025
- Dispensed more than 600 prescriptions with complete accuracy and adherence to deadlines.
- Met and exceeded financial, quality, and performance targets for pharmacy.
- Elevated operational standards by managing pharmacy schedules.
- Ensured patient adherence and operational excellence through proactive engagement and monitoring.
- Coordinated communication among healthcare providers, insurance companies, and patients to streamline processes and improve service delivery.
- Requested essential medications and supplies to support pharmacy operations.
- Managed recruitment and onboarding of new team members to strengthen pharmacy operations.
Sr. Pharmacy Technician
Aetna
11.2020 - 06.2021
- Coordinated Medicare pharmacy services by efficiently managing intake and processing of pharmacy authorization requests.
- Evaluated and authorized pharmacy requests via telephone, fax, and other means, ensuring compliance with client clinical criteria.
- Process request in compliance with various laws and CMS regulations and company policies and procedures.
- Communicated approval decisions to physicians, office staff, medical management, members, and pharmacists, facilitating timely access to medications.
Education
Undergraduate Studies -
Grand Canyon University
Phoenix05-2018
High School -
Alhambra High School
Phoenix08-2016
Skills
- Patient service
- Medication distribution
- Pharmaceutical Operations
- Regulatory Compliance
- Clinical compliance
- Insurance processing
- Workflow management
- Team leadership
- Financial counseling
- Bilingual communication
- Fully Vaccinated for COVID-19
Certification
- CPhT - License No.: T066676
Timeline
Specialty Patient Advocate
Banner Health, University Medical Center
06.2025 - Current
Sr. Pharmacy Technician
Aetna
11.2020 - 06.2021
Pharmacy Operations Manager
Walgreens
04.2015 - 06.2025
Undergraduate Studies -
Grand Canyon University
High School -
Alhambra High School