Oriana Guevara
Mooresville,NC
Summary
An energetic and outgoing waiter with great dedication to serving customers and providing them with an exceptional dining experience. A quick learner who adapts to fast-paced environments and can handle multiple tasks under stress.
Overview
7
7
years of professional experience
Work History
Waitress
Margaritas Mexican Resturant
Charlotte, NC
01.2021 - 01.2024
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Ensured all dishes were prepared according to recipe standards.
- Calculated charges, issued table checks and collected payments from customers.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Stocked shelves with supplies such as utensils, cups, glasses.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Achieved cost-savings by developing functional solutions to problems.
Waitress Trainee
Salsas Mexican Cuisine & Cantina
Charlotte, NC
01.2019 - 01.2020
- Completed assigned tasks within designated timeframes.
- Served food and beverages to patrons and confirmed complete orders.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Attended training sessions on topics related to food safety regulations, proper order taking procedures.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
Waitress Trainee
La Poblanita Mexican Restaurant
Charlotte, NC
01.2017 - 01.2019
- Served food and beverages to patrons and confirmed complete orders.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Explained menu items, describing ingredients and cooking methods upon request.
Education
Some College (No Degree) - Lawyer
Universidad Santa Maria
VenezuelaSkills
- Menu Recommendations
- Customer Service
- Liquor, Wine, and Food Service
- Cash Handling
- High-Volume Dining
- Order Accuracy
- Team Collaboration
- Guest Relations Management
- Greeting Guests
- Beverage Preparation
Timeline
Waitress
Margaritas Mexican Resturant
01.2021 - 01.2024
Waitress Trainee
Salsas Mexican Cuisine & Cantina
01.2019 - 01.2020
Waitress Trainee
La Poblanita Mexican Restaurant
01.2017 - 01.2019
Some College (No Degree) - Lawyer
Universidad Santa Maria