Orianna Madrid

Resident Engagements:

• Demonstrates attention to detail and care for residents' needs.
• Showing initiative and emotional intelligence, especially during vulnerable times. As well as promoting active listening to residents inputs.
• Encouraging dining staff to engage residents in light conversation during services.

Food Safety and Compliance:

• Prevent contamination and ensure food safety
• Use approved sanitizing solutions, follow cleaning schedules, and document procedures.
• Frequent handwashing, wearing gloves and hairnets, avoid food prep when ill

Supervisory Experience:

• Train new hired on employees
• Oversaw daily operations, creating weekly reports for Director of Culinary
• Operated POS system, monthly expenses, and inventory orders

Assisted Living / Senior Experience:

• Worked with cognitively impaired residents
• Assisted / Independent Living and Memory Care Background

Resident Support and Coordination:

• Assist residents with daily needs like scheduling transportation, coordinating appointments, or submitting maintenance request
• Act as a central point of contact between residents, staff, and family members; rely messages and information
• Provide support to residents and staff with general questions or administrative help
• Collect rent payments from residents and accurately record them in the community's financial system

Check Cashing and Compliance:

• Process customer check cashing transactions accurately, verify identification, and ensure compliance with store policies and legal requirements
• Hourly/Daily cash draw balancing
• Fraud prevention and risk management

Leadership and team support:

• Coach new hires patiently, maintain morale during busy shifts, and step in to resolve conflicts or customer issues
• Always available when needed, trusted to open/close the store, and never left tasks unfinished
• Stay calm under pressure, finds solutions quickly, and adjust plans without disrupting operations