ANTHONY CHARO
Charlotte,NC
Summary
Dedicated and focused professional who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve goals. Known for creating positive workplace culture and proficient in using independent decision-making skills to positively impact company success. As GM, I applied training, monitoring and morale-building abilities to improve employee engagement and boost performance. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pre-Closer
Movement Mortgage
09.2020 - 11.2022
- Collect data throughout the buyer's file to prepare the initial Closing Disclosure
- Solve problems and offer solutions on files to ensure the required TRID period is met
- Communicate concisely with Sales to ensure accuracy on the initial Closing Disclosure
- Meticulous in delivering error-free documentation and ensuring compliance with company policies and regulatory requirements
- Skilled at working independently and collaboratively in a team environment.
- Met monthly productivity levels and turn around times for various loan products.
- Promoted high level of satisfaction with the Sales Team using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Streamlined communication between all parties involved, expediting the pre-closing process.
General Manager
Marco's Pizza
07.2018 - 08.2020
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs
- Directed training and retraining of employees to boost performance and enhance business results
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Ardrey Kell High School
Charlotte, NC06.2019
Skills
- Meticulous attention to detail
- Analytical and Critical Thinking
- Time management
- Strong interpersonal skills
- Complex Problem-Solving
- Customer Service
- Inventory Management
- Able to quickly grasp new concept
- Work Planning and Prioritization
Certification
- AutoCAD Certification
- LEED Certification
- Revit Certification
- Microsoft Office/Excel Certified
Timeline
Pre-Closer
Movement Mortgage
09.2020 - 11.2022
General Manager
Marco's Pizza
07.2018 - 08.2020
High School Diploma -
Ardrey Kell High School