Orlando Capaz
Tampa,FL
Summary
Dynamic retail professional with over 10 years of experience in sales and customer service, complemented by more than 4 years in store management. Expertise in building strong customer relationships has consistently driven repeat business and fostered long-term loyalty. Proven leadership abilities enhance team motivation and create positive work environments, while skills in cash handling, inventory control, and process improvement contribute to operational excellence. Seeking a full-time or part-time role in customer service or sales to leverage skills and continue professional growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Associate
Smoke And Vapor
Tampa, FL
01.2022 - 01.2025
- Established and maintained effective relationships with customers, contributing to increased repeat business and referrals.
- Delivered exceptional customer service by promptly resolving inquiries and complaints.
- Facilitated achievement of store objectives by identifying and suggesting additional items to customers during sales interactions.
- Sustained a tidy and orderly workspace to promote an enjoyable shopping atmosphere for customers.
- Processed cash and card transactions to ensure accurate financial exchanges and customer satisfaction.
- Identified counterfeit currency and implemented secure payment handling procedures.
- Organized and managed appointment scheduling while addressing customer inquiries in person and via phone.
- Facilitated team development initiatives and led training sessions for new staff members.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
Auto Detailer/ general manager
ProntoWash
Tampa, FL
06.2017 - 01.2022
- Oversaw operations of three retail locations and guided a team of 15 staff members to achieve store objectives.
- Assisted in payroll operations and supported employee scheduling to enhance workforce productivity. Monitored employee hours for adherence to company policies. Maintained accurate payroll records for efficient processing.
- Ensured high standards of quality by conducting thorough inspections of vehicles and supervising detailer operations.
- Implemented strategic leadership initiatives to enhance team performance and secure bonuses.
- Managed staffing operations by recruiting, hiring, and terminating employees to support operational efficiency.
- Designed and produced instructional training videos to enhance staff onboarding processes.
- Executed social media advertising campaigns to enhance store visibility and attract new clientele.
- Oversaw product ordering and inventory management to maintain optimal stock levels.
- Trained new staff on detailing techniques, promoting skill development and adherence to best practices.
Tire Technician
Tire Kingdom
Tampa, FL
03.2012 - 06.2016
- Oversaw tire inspection, repair, installation, and maintenance operations for diverse vehicle types. Championed customer safety and satisfaction through the provision of precise and high-quality tire services.
- Performed tire installation, balancing, alignment, and rotation to ensure optimal vehicle performance and safety.
- Conducted thorough inspections of tires to assess wear, damage, and inflation levels.
- Oversaw tire inventory management and facilitated stocking processes.
- Enforced compliance with safety standards and company procedures in all work activities.
- Delivered exceptional customer service while addressing inquiries regarding tire services.
- Maintained a clean, organized, and hazard-free work area to ensure safety and efficiency. Monitored adherence to OSHA standards and workplace safety protocols to mitigate risks and enhance employee safety.
Education
High school diploma -
Alonso High School
Tampa, FL05.2004
Skills
- Time management
- Teamwork and collaboration
- Problem-solving skills
- Exceptional customer service
- Cash handling
- Store opening and closing
- Reliable and punctual
- Outgoing personality
- Stocking and receiving
- Upselling
Accomplishments
- Awarded “Employee of the Month” in 2024
- Supervised team of 15 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Driver's License
Additional Information
Authorized to work in the US for any employer
Languages
English
Native or Bilingual
Spanish
Limited Working
sign language
Professional Working
Timeline
Sales Associate
Smoke And Vapor
01.2022 - 01.2025
Auto Detailer/ general manager
ProntoWash
06.2017 - 01.2022
Tire Technician
Tire Kingdom
03.2012 - 06.2016
High school diploma -
Alonso High School