Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Timeline
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Orlando Crawford

Pompano Beach,Florida

Summary

To bring to my knowledge the expertise into the organization in an attempt to sustain or develop its’ status.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Concentrix
01.2021 - 02.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Conduent
04.2019 - 12.2020
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.

Mechanical Intern

Cam's Garage
03.2018 - 06.2018
  • Developed technical skills through training and shadowing experienced professionals.
  • Communicated with engineering team to discuss methods to improve process and performance.
  • Performed calculations according to standard procedures.


Office Intern

Inland Revenue Department
01.2014 - 02.2014
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Organized documents and routed to correct recipients.
  • Sorted, organized, and maintained files.
  • Distributed office supplies and files for staff.

Education

Mechanical Maintenance Warehouse Operations - Warehousing Operations And Maintenance Technology

Caribbean Maritime University
Montego Bay, Jamaica
05.2018

High School Diploma -

Cornwall College
Montego Bay, Jamaica
07.2015

Skills

  • Knowledge of basic key points relating to vehicle repair
  • Microsoft Access
  • Microsoft Office Suite
  • Complaint Resolution
  • Appointment Scheduling
  • Data Entry
  • Scheduling
  • Call Management
  • Paperwork Processing
  • Data Collection
  • Product Knowledge

Accomplishments

    2015- ISSA Boys and Girls Championship

  • Shotput and Discus Semi-finalist at the naional level
  • Silver medalist at the parish level


Hobbies and Interests

  • Listening to Music
  • Watching Television
  • Mechanical Configuration
  • Fishing
  • Playing Video Games
  • Software Development

Timeline

Customer Service Representative

Concentrix
01.2021 - 02.2023

Customer Service Representative

Conduent
04.2019 - 12.2020

Mechanical Intern

Cam's Garage
03.2018 - 06.2018

Office Intern

Inland Revenue Department
01.2014 - 02.2014

Mechanical Maintenance Warehouse Operations - Warehousing Operations And Maintenance Technology

Caribbean Maritime University

High School Diploma -

Cornwall College

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Orlando Crawford