Orlando Crawford
Pompano Beach,Florida
Summary
To bring to my knowledge the expertise into the organization in an attempt to sustain or develop its’ status.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Concentrix
Montego Bay, Jamaica
01.2021 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Conduent
Montego Bay, Jamaica
04.2019 - 12.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Mechanical Intern
Cam's Garage
Montego Bay, Jamaica
03.2018 - 06.2018
- Developed technical skills through training and shadowing experienced professionals.
- Communicated with engineering team to discuss methods to improve process and performance.
- Performed calculations according to standard procedures.
Office Intern
Inland Revenue Department
Montego Bay, Jamaica
01.2014 - 02.2014
- Completed clerical tasks such as filing, copying, and distributing mail.
- Organized documents and routed to correct recipients.
- Sorted, organized, and maintained files.
- Distributed office supplies and files for staff.
Education
Mechanical Maintenance Warehouse Operations - Warehousing Operations And Maintenance Technology
Caribbean Maritime University
Montego Bay, Jamaica05.2018
High School Diploma -
Cornwall College
Montego Bay, Jamaica07.2015
Skills
- Knowledge of basic key points relating to vehicle repair
- Microsoft Access
- Microsoft Office Suite
- Complaint Resolution
- Appointment Scheduling
- Data Entry
- Scheduling
- Call Management
- Paperwork Processing
- Data Collection
- Product Knowledge
Accomplishments
- Shotput and Discus Semi-finalist at the naional level
- Silver medalist at the parish level
2015- ISSA Boys and Girls Championship
Hobbies and Interests
- Listening to Music
- Watching Television
- Mechanical Configuration
- Fishing
- Playing Video Games
- Software Development
Timeline
Customer Service Representative
Concentrix
01.2021 - 02.2023
Customer Service Representative
Conduent
04.2019 - 12.2020
Mechanical Intern
Cam's Garage
03.2018 - 06.2018
Office Intern
Inland Revenue Department
01.2014 - 02.2014
Mechanical Maintenance Warehouse Operations - Warehousing Operations And Maintenance Technology
Caribbean Maritime University
High School Diploma -
Cornwall College