Orlando Delgado
Valrico
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Sales Agent
Charter Communnications
05.2024 - Current
- Assisted call-in customers with questions and orders.
- Explained features and advantages of company products or services to promote sales.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Stayed current on company offerings and industry trends.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Authorization Coordinator
EMSI
06.2016 - 03.2024
- Maintained consistent follow-up on status of prior authorization requests.
- Submitted for prior authorization with required documentation to appropriate funding source.
- Reviewed documentation for accuracy and assessment of necessity.
- Reviewed authorizations from payer to determine approved or denied items.
- Proven ability to learn quickly and adapt to new situations.
- Proficient in performing the primary tasks, including; insurance verification, explanation of benefits review, corrected claim submission, demographic searches, sending and receiving correspondence.
Lifeguard / CPO
US Coast Guard Ramey Base
06.2010 - 04.2016
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
- Monitored pools and surrounding areas for adherence to safety protocols.
- Maintained a clean facility by performing daily tasks such as skimming, vacuuming, and scrubbing surfaces.
- Managed inventory of pool chemicals, tools, and supplies to ensure efficient operation without delays or shortages.
- Tended to pool filters and equipment, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Education
Some College Coursework - Telecommunications
University of The Sacred Heart
Puerto RicoSkills
- Clerical Support
- Demographics Information
- Microsoft Proficiency
- Insurance Eligibility Verifications
- Patient Health Information Access
- Billing Inquiries
- Reviewing Patient Information
- Patient Flow
- Water filtration systems
- Preventative maintenance planning
- Swimming pool sanitation
- Pool water testing
- Pump room organization
- Pool cleaning techniques
- Water chemistry management
- Vacuum system operation
- Record keeping
- Water quality testing
- Chemical balancing
- Diagnostics and troubleshooting
- Attention to detail
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Agent
Charter Communnications
05.2024 - Current
Authorization Coordinator
EMSI
06.2016 - 03.2024
Lifeguard / CPO
US Coast Guard Ramey Base
06.2010 - 04.2016
Some College Coursework - Telecommunications
University of The Sacred Heart
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