Orlando Estrada
Lubbock,TX
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Service Advisor
Mcgavock Nissan Lubbock
Lubbock , TX
09.2021 - Current
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Developed estimates by costing materials, supplies, and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Service Advisor
Audi Lubboxk
Lubbock, TX
12.2017 - 09.2021
- Documented problems and corrective actions to maintain records.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Inventory Manager
Reagor Dykes
Lubbock, TX
05.2014 - 12.2017
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Mentored new employees by providing guidance on safety and proper techniques.
- Managed and motivated employees to be productive and engaged in work.
Education
South Plains College
Levelland, TXHigh School -
Ropes High School
Ropesville, TXSkills
- Customer Relationship Management
- Customer Service
- Quality Standards
- Advertising Techniques
- Verbal and Written Communication
- Team Leadership
- Cost Management
- Spanish Interpreting
- Microsoft Office
- Sales and Upselling
Languages
Spanish
Native or Bilingual
Timeline
Service Advisor
Mcgavock Nissan Lubbock
09.2021 - Current
Service Advisor
Audi Lubboxk
12.2017 - 09.2021
Inventory Manager
Reagor Dykes
05.2014 - 12.2017
South Plains College
High School -
Ropes High School
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