ORLANDO LOVATO
Burbank,CA
Summary
With over 10 years of experience in the food industry, several of which at fine-dining establishments, I am an energetic and team-oriented server. My passion for providing great, personal service extends beyond simply taking orders and serving food; I take pride in connecting with customers and creating a personalized dining experience, complete with tailored menu recommendations and wine pairings. I am committed to ensuring that every guest leaves not just satisfied, but truly happy and excited to return to the restaurant. With meticulous attention to detail, strong upselling skills, and a positive, upbeat attitude, I am confident in my ability to provide exceptional service and enhance the overall dining experience.
Overview
7
7
years of professional experience
Work History
General Manager
CorePower Yoga
Los Angeles, CA
06.2023 - Current
- Coordinate with instructors to develop and update class offerings, workshops, and events.
- Handle customer inquiries, registrations, and payments, providing excellent customer service.
- Maintain studio cleanliness and ambiance, ensuring a welcoming and comfortable environment for clients.
- Oversee daily operations of the yoga studio, ensuring smooth and efficient functioning.
Server
Nobu Malibu
Malibu, CA
11.2022 - 05.2023
- Took vigorous tests on Nobu cuisine to work my way up to a serving position.
- Coordinate with kitchen and bar staff to ensure timely delivery of food and beverages.
- Upsell additional menu items and specials to enhance guest experience and increase revenue.
- Collaborate with team members to ensure seamless service and guest satisfaction.
Lead Server
Mastro’s Steakhouse
Beverly Hills, CA
07.2020 - 10.2022
- Balanced the needs of multiple customers, tables, fellow servers, and management accurately and efficiently
- Engaged in personable and memorable conversations with each guest, ensuring a positive and friendly experience
- Upsold food and wine options to increase customer experience and revenue per table
- Upheld all Mastro's expectations of guests and management, ensuring the restaurant's reputation is held in the highest regard
Lead Server
Breva
Los Angeles, CA
09.2019 - 03.2020
- Executed accurate orders and worked with team members to provide guests with exceptional service in a hotel and restaurant setting
- Communicated effectively with fellow servers, assistants, and management to provide an exceptional customer experience
- Provided exceptional service to high volume of daily customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Server
On Swann
Tampa, FL
01.2017 - 09.2019
- Developed relationships with guests to increase restaurant regulars
- Communicated in-depth knowledge of all wine and spirits to customers
- Provided detailed descriptions of the full menu to enable customers to have an indulgent dining experience
- Received monthly wine and menu training to ensure skills are up-to-date with current consumer trends
- Trained fellow staff members to meet or exceed restaurant standards and customer expectations
Education
Bachelor’s Degree - Business Administration
University of New Mexico
05.2014
Certificate - Audio Engineering
ICON COLLECTIVE
Burbank, CA01.2021
Skills
- Knowledgeable of fine wines and spirits
- Meticulous attention to detail
- Strong upselling skills
- Positive, upbeat attitude
- Familiar with several POS systems
- Ability to maintain high level of confidentiality
- Constantly seeking and attending food and wine industry training
- Punctual and reliable
- Able to maintain sense of urgency while remaining composed
References
References available upon request.
Timeline
General Manager
CorePower Yoga
06.2023 - Current
Server
Nobu Malibu
11.2022 - 05.2023
Lead Server
Mastro’s Steakhouse
07.2020 - 10.2022
Lead Server
Breva
09.2019 - 03.2020
Server
On Swann
01.2017 - 09.2019
Bachelor’s Degree - Business Administration
University of New Mexico
Certificate - Audio Engineering
ICON COLLECTIVE
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