Orlando Morales
El Paso
Summary
Dedicated, enthusiastic and responsible customer service skilled with over five years of delivering an extraordinary dinning service by performing with an attentive attitude and restaurant leadership. Experienced Health Insurance Agent that provides clients with comprehensive coverage guidance. Formulates tailored solutions to unique protection requirements with attention to individual health factors. Strongly encouraged to bring detailed information with an outstanding sense of security forming new relationships with the members.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Licensed Health Insurance Agent
Golden Plan Choice
10.2023 - Current
- Increased client satisfaction by efficiently addressing their insurance needs and providing personalized solutions.
- Enhanced customer retention through effective relationship-building and follow-up strategies.
- Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.
Cook
Raising Cane's
12.2022 - 09.2023
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Measured, weighed and mixed appropriate ingredients according to recipe directions.
- Monitored food quality and presentation to maintain high standards.
- Maintained food safety and sanitation standards.
Server
Village Inn
08.2021 - 11.2022
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Answered customers' questions, recommended items, and recorded order information.
Waiter
IHOP
07.2020 - 06.2021
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Lead Cook
Raising Cane's
11.2019 - 06.2020
- Taught kitchen staff safety protocols and restaurant standards
- Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot
- Communicate loud and clear to focus on low times and high customer satisfaction.
Server
Village Inn
07.2017 - 02.2019
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
High School Diploma -
Chapin High School
El Paso, TX07.2017
Skills
- Goal Setting
- Account Management
- Standardized Recipes
- Food Preparation
- Positive Reinforcement
- Health Insurance Knowledge
- Client Prospecting
Certification
- Licensed | Health Insurance Agent - December 2022
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Licensed Health Insurance Agent
Golden Plan Choice
10.2023 - Current
Cook
Raising Cane's
12.2022 - 09.2023
Server
Village Inn
08.2021 - 11.2022
Waiter
IHOP
07.2020 - 06.2021
Lead Cook
Raising Cane's
11.2019 - 06.2020
Server
Village Inn
07.2017 - 02.2019
High School Diploma -
Chapin High School
- Licensed | Health Insurance Agent - December 2022
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