Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
GeneralManager

ORLANDO MOSQUERA

CUSTOMER SERVICE
Miami,FL

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

20
20
years of professional experience

Work History

General Manager

RASPAOS INC,
06.2010 - 11.2022

Managed Employee reviews, training,schedules and contract negotiations.

Developed and maintained relationships with customers and suppliers through account development.

  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.

General Manager

FRUTTY HELADO CORP.
04.2003 - 05.2010
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.

Education

SOMOS GLOBAL COMMUNITY
MIAMI

Bachelor of Science - Computer Systems Analysis

LONG ISLAND UNIVERSITY, Brooklyn, NY
Brooklyn, NY
05.1993

Skills

  • Risk Management
  • Sales Team Development
  • Product Costing
  • Client Account Management
  • Vendor Negotiations
  • Profit and Loss Accountability
  • Sales Expertise
  • Total Quality Management
  • Product Analysis

Languages

Spanish
Native or Bilingual
English
Professional Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

General Manager

RASPAOS INC,
06.2010 - 11.2022

General Manager

FRUTTY HELADO CORP.
04.2003 - 05.2010

SOMOS GLOBAL COMMUNITY

Bachelor of Science - Computer Systems Analysis

LONG ISLAND UNIVERSITY, Brooklyn, NY
ORLANDO MOSQUERACUSTOMER SERVICE