Orlando Pacheco

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Greeted and seated guests with menus.

•Prepared alcoholic and non-alcoholic beverages for guest consumption and for service.

•Prepared mixes and garnishes for events and daily service

•Coordinated setup of food and drink stations according to BEOs.

•Stocked, organized, and inventoried merchandise.

•Set up stations and bars in different parts of the resort.

•Tallied and charged drinks according to members' cards and room cards on paper and on POS systems.

• Collaborated with banquet staff to ensure seamless event execution, resulting in increased client satisfaction and repeat business.
• Ensured proper glassware was used for each cocktail type, demonstrating attention to detail that elevated guest experience levels.
• Set and reset tables to support serving staff.
• Enhanced guest satisfaction by providing exceptional bartending services and maintaining a clean, organized bar area.
• Assisted in menu planning and drink selection for themed events, resulting in unique experiences for clients and their guests.
• Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
• Fostered an environment of teamwork among bar staff and other event personnel, ensuring smooth communication and cooperation throughout each function.
• Increased beverage sales by demonstrating extensive knowledge of drink recipes and suggesting popular cocktail choices.
• Upheld legal compliance regarding alcohol consumption by checking identification of patrons before serving alcoholic beverages.
• Promoted positive customer experiences with attentive service, engaging conversations, and strong problem-solving skills.
• Developed rapport with guests through personalized service that met individual preferences while adhering to company guidelines.
• Prepared wide variety of mixed drinks by applying extensive cocktail knowledge.
• Bussed and served tables according to events. Both buffet and plated events.
• Worked BOH organizing Queen Mary carts between dishware and glassware. Linen collection and assortment.

•Guided guests in selecting cocktails and food to enhance their dining experience.

•Processed payments using POS systems for credit cards, member cards, and room

•Developed cocktail recipes aligned with seasonal ingredients and menu pairings.

•Assisted with table service during peak business hours.

• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Guided guests in choosing spirits, wine, and beer.
• Managed order entry using POS system.
• Provided thorough customer service by informing guests about various venues and restaurants.
• Directed guests to multiple resort locations and shared insights on local areas.

• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
• Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
• Enhanced customer experience with engaging conversations and personalized drink recommendations.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
• Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
• Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
• Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
• Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
• Maintained impeccably clean, attractive and well-stocked bar area.
• Upheld strict regulations for safe alcohol service and food safety.
• Prepared garnishes by evenly slicing and pitting fruits.
• Managed telephone inquiries and prepared takeout packages.
• Contributed to catering team efforts to deliver exceptional service.

• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
• Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
• Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
• Set up bar for operation, obtained cash bank, and stocked service bar
• Processed bank deposits efficiently and accurately.
• Conducted candidate assessments and interviews.
• Executed promotional activities
• Handled guest inquiries for public radio programs.
• Coordinated logistics for public radio show within restaurant and club settings.
• Oversaw start and end of business operations.
• Oversaw payroll and scheduling operations.