ORLANDO QUEZADA
Bayside,New York
Summary
Results-driven Director of Operations known for exceptional productivity and efficient task completion. Skilled in strategic planning, process optimization, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless operations across all levels of management. Highly organized and detail-oriented manager, with a drive to exceed expectations and create a culture built on growth and trust.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Director of Operations
Gregorys Coffee
New York, NY
05.2025 - Current
- Managed 54 locations nationwide in all aspects- KPI/team/facilities/culture
- Streamlined operations by implementing best practices and optimizing workflows.
- Coordinated cross-departmental initiatives to enhance process efficiency and collaboration.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Established operational guidelines and identified opportunities for improvement.
- Oversaw daily operations across multiple locations to ensure compliance with brand standards.
- Conducted regular performance evaluations to support team development and growth.
Regional Manager
Gregorys Coffee
New York, NY
03.2024 - 04.2025
- Oversaw the operations of 17 locations across the tri-state, ensuring consistent delivery of high-quality products and services
- Maintained high standards of quality control to ensure customer satisfaction across all locations.
- Created and maintained budgets, monitoring expenses to meet financial targets. Which included but not limited to Sakes, COGS, Labor and Opex spending.
- Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture.
- Mentored and coached employees to develop their skills and advance within the organization
- Ensured compliance with company policies, procedures, and regulatory requirements at all 17 locations.
- Identified areas for improvement within each locations operations and implemented corrective actions accordingly
District Manager
The Little Beet
New York, NY
02.2021 - 03.2024
- Provided leadership guidance to store General managers on how to best run their respective stores while meeting budgeted goals and creating and maintaining a positive culture.
- Analyzed sales and spending data on P&L from all stores within the district to identify trends and opportunities for improvement.
- Conducted weekly meetings with General managers to ensure compliance with policies, procedures and that our core values were being followed and encouraged.
- Coached store managers on sales techniques, product knowledge, customer service skills, best food safety practices
- Recruited and trained General managers and provided ongoing mentorship.
- Identified and developed pipeline of talent through succession planning tools and best practices.
- Conducted daily visits to ensure all locations were meeting the company's 8 non-negotiable.
- Coached management team on any opportunities I may have witnessed during my visit and followed up on my next visit.
- Created and maintained a master inventory count sheet with the correct mapped items for the entire brand. This ensured we were accurately counting our inventory across each location. By doing this COGS dropped over 3%.
General Manager
The Little Beet
New York, NY
03.2018 - 02.2021
- Recruited team members to maintain adequate staffing levels.
- Provided coaching and mentoring support for employees at all levels of the organization.
- Used customer feedback for improving operations and building brand loyalty.
- Monitored store performance and identified opportunities for improvement.
- Managed profit goals against budget and prior year, keeping controllable costs within budget.
- Helped to create a pipe line of General managers, Kitchen Manager and line managers.
Line Manager
The Little Beet
New York, NY
03.2017 - 03.2018
- Monitored employee performance, providing constructive feedback to improve productivity and quality of work.
- Resolved conflicts between employees in a timely manner, minimizing disruption to workflow.
- Provided leadership through example, encouraging employees to strive for excellence in their roles.
- Ensured all Department of Health standards and procedures were being followed.
- Oversaw optimum daily operations, exceeding customer expectations.
Education
Newtown
Skills
- Leadership Development
- Staff Recruiting
- Compliance Monitoring
- Profitability Optimization
- Strategic Planning
- Operations Management
- Team Building Practices
- Customer Service
- Operational Oversight
- Budget creation
- Brand Development
- KPI management
Certification
Food Handler Certification
Languages
Spanish, Fluent
Willing To Relocate
New York, NY
Personal Information
Timeline
Director of Operations
Gregorys Coffee
05.2025 - Current
Regional Manager
Gregorys Coffee
03.2024 - 04.2025
District Manager
The Little Beet
02.2021 - 03.2024
General Manager
The Little Beet
03.2018 - 02.2021
Line Manager
The Little Beet
03.2017 - 03.2018
Newtown