Reading biographies, Traveling and cross-country road trips, and Cooking Asian fusion cuisine
Orlando Reyes
Specialty Auto Underwriter
Wimauma,FL
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Specialty Auto Underwriter (Insurance)
Kemper
10.2022 - Current
- Collaborated with sales team to ensure smooth policy issuance and address any concerns or discrepancies in a timely manner.
- Adhered to strict regulatory guidelines while underwriting policies, ensuring full compliance with state and federal laws.
- Evaluated innovative tools and methodologies in risk assessment to maintain a competitive edge within industry.
- Reduced claims costs with thorough investigations into suspicious applications, identifying potential fraud or misrepresentation.
- Maximized profitability by applying strategic pricing models that accurately reflected each customer's unique risk profile.
- Analyzed data to identify trends and predict future insurance needs.
Bilingual Customer Service Representative
Kemper
01.2014 - 09.2022
- Recognized as '#1 Customer Service Rep' (out of 20+ reps in assigned call center) in 2019 based on service and efficiency
- Mentored new hires by sharing best practices, offering guidance, and modeling exemplary customer service techniques.
- Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
- Contributed to a positive work environment by fostering collaboration and open communication among diverse team members.
- Developed strong relationships with clients by offering personalized assistance tailored to their individual needs and preferences.
- Increased efficiency and team productivity by promoting operational best practices.
Fine Jewelry Sales Associate
JCPenney
01.2010 - 12.2013
- Informed customers of key product attributes to generate interest and build clientele- covered care/protection plans and suggested additional products to customers.
- Navigated challenging customer situations with professionalism, resolving issues promptly and preserving brand reputation.
- Increased sales revenue by 10% by effectively showcasing and promoting high-quality fine jewelry pieces to potential clients.
- Maintained up-to-date records of client preferences, purchases, and contact information in the CRM system for effective follow-up and relationship management.
Service Captain
Miami Dolphins And Hard Rock Stadium
01.2010 - 01.2013
- Provided a world-class experience through a promise to Care, Know, and Connect with Hard Rock Stadium guests
- Greeted and assisted guests in a proactive and friendly manner with various inquiries at all points of contact.
- Assumed ownership in resolving guest challenges around the stadium (e.g., cursing, fighting, prohibited items, and duplicate ticket issues).
- Maintained a working knowledge of stadium operations and ticket office policies and procedures to assist with general questions effectively.
Education
Associate of Arts - Biology
Miami Dade College
Miami, FL 06.2010 - 05.2012
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH 10.2022 - 06.2024
Skills
Excellent verbal and written communication skills
Strategic Planning
Negotiation
Data Analysis
Microsoft Office Suite
Requirements Gathering
Analytical Skills
Competitive Analysis
Business Process Mapping
Workflow Analysis
Accomplishments
- Named to Southern New Hampshire University's Honor Roll every semester and named to SNHU's Fall, Summer, and Winter 2023 President's List
- Societies: Alpha Sigma Lambda
- Applied Marketing Strategies Badge
- 40+ Certificates on LinkedIn including: 'Master Microsoft Excel,' 'Excel: PivotTables in Depth,' 'Strategic Thinking,' 'Writing with Flair: How to Become an Exceptional Writer,' and 'Business Communication Skills: Business Writing & Grammar'
Interests
Timeline
Specialty Auto Underwriter (Insurance)
Kemper
10.2022 - Current
Bachelor of Science - Business Administration
Southern New Hampshire University
10.2022 - 06.2024
Bilingual Customer Service Representative
Kemper
01.2014 - 09.2022
Associate of Arts - Biology
Miami Dade College
06.2010 - 05.2012
Fine Jewelry Sales Associate
JCPenney
01.2010 - 12.2013
Service Captain
Miami Dolphins And Hard Rock Stadium
01.2010 - 01.2013