Orlando Rivera
Tampa,FL
Summary
Proven track record at CDK Global, ADP Dealer Services, enhancing system performance and driving revenue growth through strategic sales and client relationship management. Excelled in CRM proficiency and bilingual communication, consistently exceeding sales targets. Demonstrated expertise in pipeline management and client acquisition, achieving high client retention rates.
Overview
26
26
years of professional experience
Work History
Technical Solutions Consultant
CDK Global, ADP Dealer Services
Hoffman Estates, IL
06.2011 - 08.2018
- Enhanced system performance by analyzing and troubleshooting technical issues in a timely manner.
- Optimized user experience with the development of intuitive web applications and interfaces.
- Stayed abreast of industry trends, attending conferences and workshops to ensure the continued delivery of cutting-edge solutions to clients.
- Accelerated project completion times by streamlining workflows and establishing clear communication channels among stakeholders.
- Collaborated with sales team to understand customer requirement, boost product sales and provide sales support.
Implementation Specialist
CDK Global, ADP Dealer Services
Hoffman Estates, IL
04.2004 - 02.2011
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Developed strong relationships with clients, fostering trust and confidence in the implementation process.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Maintained up-to-date knowledge of industry trends and best practices in order to provide the most relevant solutions for clients'' businesses.
Laser Forms / Designer
Laser Forms Designer / Technician, CDK Global, ADP
Hoffman Estates, IL
08.1996 - 09.1998
- Managed multiple design projects simultaneously, ensuring timely delivery.
- Produced high-quality mockups for client approval during the iterative design process, saving time on revisions later down the line.
- Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.
- Interacted with clients to ascertain requirements for custom laser forms.
Client Manager
CDK Global, ADP Dealer Services
Hoffman Estates, IL
01.2018 - 12.2018
- Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.
- Established trust with clients through consistent follow-up and a commitment to understanding their unique business needs.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Maintained detailed records of all client interactions, ensuring accuracy in reporting and facilitating clear communication across teams involved in each project or campaign execution.
Account Sales Executive
CDK Global, ADP Dealer Services
Hoffman Estates, IL
09.2018 - 09.2022
- Developed and implemented sales strategies to increase revenue.
- Increased sales revenue by developing and maintaining relationships with key clients.
- Exceeded quarterly sales targets consistently through diligent prospecting and effective account management strategies.
- Negotiated contracts with clients, ensuring mutually beneficial terms and conditions for long-term partnerships.
- Achieved higher client retention rates through proactive communication, addressing concerns before they escalate into issues affecting contract renewals or expansions.
Education
No Degree - Architecture
Triton Community College
IllinoisCertified Licensed Emergency Medical Technician - Technician
City Colleges of Chicago - Wilbur Wright College
Chicago, IL08.1993
Skills
- Sales Presentations
- Client acquisition
- Pipeline Management
- CRM proficiency
- Bi- Lingual ( Spanish )
- Revenue Generation
- Territory Management
- Product Knowledge
- B to B sales
- Performance Management
- Salesforce
- Review of contracts
Timeline
Account Sales Executive
CDK Global, ADP Dealer Services
09.2018 - 09.2022
Client Manager
CDK Global, ADP Dealer Services
01.2018 - 12.2018
Technical Solutions Consultant
CDK Global, ADP Dealer Services
06.2011 - 08.2018
Implementation Specialist
CDK Global, ADP Dealer Services
04.2004 - 02.2011
Laser Forms / Designer
Laser Forms Designer / Technician, CDK Global, ADP
08.1996 - 09.1998
No Degree - Architecture
Triton Community College
Certified Licensed Emergency Medical Technician - Technician
City Colleges of Chicago - Wilbur Wright College