Orlando A. Sewell
Hartford,CT
Summary
Detail-oriented examiner with experience in the financial and social service field. Experienced in analyzing data, and providing insightful recommendations. Demonstrates creative, analytical, and problem-solving capabilities. Displays strong written and verbal communication skills. Provides excellent customer service with ability to defuse conflicts and resolve disputes. Effective team member, comfortable collaborating. Manages multiple priorities, effectively meeting deadlines.
Overview
11
11
years of professional experience
Work History
Tax Correction Examiner II
State of Connecticut, Dept. of Revenue Services
Hartford, USA
06.2024 - Current
- Examines, analyzes, and resolves more difficult and complex tax examination problems, which require the application of a variety of tax statutes, and familiarity with the intricacies of financial data systems.
- Analyzes and resolves billing and other tax-related concerns that cannot be resolved at a lower level, and adjusts mathematically incorrect tax returns.
- Reviews and interprets taxpayer correspondence to determine the correct course of action, and ensure the accuracy of taxpayer-filed data.
- Communicates with taxpayers, accountants, and attorneys to discuss and resolve complex tax liability concerns, providing excellent customer service.
- Performs related duties as required.
Case Manager II – Outreach Team (PT, Former FT)
The Connection, Inc.
Middletown, USA
02.2015 - Current
- Provides case management services to youth ages 18-24, housed within the organization’s shelter units.
- Coordinated client assessments and develop individualized service plans.
- Monitored client progress and adjusted plans as necessary.
- Provides crisis intervention and support during emergencies.
- Educates clients about available resources and community services.
- Maintains accurate case records and documentation according to agency guidelines.
- Screens and interviews referred clients to determine program suitability.
- Facilitate communication between clients and service providers.
- Source, compile, and track data gathered through surveys and other outreach efforts.
- Attended weekly meetings to review client progress, gather outreach information, and discuss future outreach plans and goals.
Tax Correction Examiner I
State of Connecticut, Dept. of Revenue Services
Hartford, USA
01.2020 - 06.2024
- Verified the accuracy of tax return data for proper entry into financial data systems.
- Reviewed taxpayer account data to identify and resolve correction problems, and to properly adjust and update accounts.
- Researched original and amended returns to determine if the taxpayer is in violation of any tax statute, regulation, or department policy.
- Interprets tax schedules of income and expense, and verifies that exemptions, deductions, and/or credits claimed by the taxpayer are valid.
- Prepared reports and correspondence as required; may assist taxpayers in the preparation of tax returns.
- Uses oral and written communication skills by providing customer service via email, phone, or written correspondence to resolve taxpayer account problems.
Education
Master of Science - Investigations
University of New Haven
05.2019
Bachelor of Arts - Criminology
Central Connecticut State University
05.2017
Associate of Science - Criminal Justice
Capital Community College
12.2013
Skills
- Microsoft Office Suite
- Interviewing
- Database research and Internet research
- HIPAA and handling sensitive information
- Financial data systems
- Customer service
- Case management
- Data interpretation
- Effective communication
- Conflict resolution
- Attention to detail
- Team collaboration
- Policy interpretation
- File management
- Written communication
Timeline
Tax Correction Examiner II
State of Connecticut, Dept. of Revenue Services
06.2024 - Current
Tax Correction Examiner I
State of Connecticut, Dept. of Revenue Services
01.2020 - 06.2024
Case Manager II – Outreach Team (PT, Former FT)
The Connection, Inc.
02.2015 - Current
Master of Science - Investigations
University of New Haven
Bachelor of Arts - Criminology
Central Connecticut State University
Associate of Science - Criminal Justice
Capital Community College