Ormila Persaud
Schenectady,NY
Summary
Dynamic professional with a proven track record of enhancing guest experiences at Airbnb through meticulous attention to detail and exceptional communication. Skilled in booking management and effective problem-solving, I've fostered positive relationships and improved operational efficiency across roles, including impactful teaching methods at Maple Leaf Childcare Center. My strong organizational skills complement my ability to resolve conflicts swiftly, ensuring satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
Airbnb Host
Airbnb
04.2023 - Current
- Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
- Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
- Improved overall guest experience with thoughtful touches such as welcome baskets and personalized notes upon arrival.
Teacher
Maple Leaf Childcare Center
01.2021 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Waitstaff
Glen Eddy Nursing Home
08.2016 - 06.2023
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
- Enhanced customer satisfaction by implementing efficient waitstaff scheduling and task delegation.
- Optimized table turnover rate by monitoring meal progress and anticipating guest needs proactively.
Summer Camp Counselor
SSCCORE Summer Enrichment Program
07.2016 - 08.2019
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Supported children by actively listening and offering encouragement.
- Organized and guided group activities by leading, coaching, and participating with campers.
Education
High School Diploma -
Schenectady High School
Schenectady06.2019
Skills
- Strong Organization
- Booking Management
- Effective problem solving
- Exceptional communication
Timeline
Airbnb Host
Airbnb
04.2023 - Current
Teacher
Maple Leaf Childcare Center
01.2021 - Current
Waitstaff
Glen Eddy Nursing Home
08.2016 - 06.2023
Summer Camp Counselor
SSCCORE Summer Enrichment Program
07.2016 - 08.2019
High School Diploma -
Schenectady High School