Summary
Overview
Work History
Education
Skills
Reading, Writing, Cooking, Travelling, Music...
Reading, Cooking, Working out, Travelling, Music...
Languages
Timeline
Generic

Ornella Urselle Tchamabe Tchokouani

Silver Spring,MD

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Waitress

Sunrise Senior Living
11.2022 - Current
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Greeted new customers, discussed specials, and took drink orders.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.

Front Desk Receptionist

Affordable Home Health Care
02.2021 - 10.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.

Production Worker

Cuisine Solutions
11.2020 - 02.2021
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Resolved issues quickly to maintain productivity goals.
  • Organized work to meet demanding production goals.

Education

Still in Process of Obtaining Associate Degree - Nursing

Montgomery College
Takoma Park, MD

Higher National Diploma (HND) - Banking And Finance

Azimut Higher Institution
Yaounde, Cameroon
09.2016

High School Diploma -

Golden Institute
Yaounde, Cameroon
08.2016

Skills

  • Customer assistance
  • Adaptability
  • Time management
  • Attention to details
  • Active listening
  • Teamwork
  • Writing and oral communication
  • Time Management
  • Beverage Preparation
  • Listening Skills
  • Bar Terminology
  • Complex Problem-Solving
  • Buffet Setup and Takedown
  • Hospitality Service Expertise
  • Front Desk Operations
  • Cooking
  • Team Collaboration
  • Patient Referral

Reading, Writing, Cooking, Travelling, Music...

On my free time

Reading, Cooking, Working out, Travelling, Music...

Reading is something that I do often especially on my free time. I really love reading because it helps me a lot with my vocabulary. Along with this, I also like cooking and working out. Working out gives me the energy and peace of mine I need for my everyday life. Music also help me a lot in my daily life.

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Waitress

Sunrise Senior Living
11.2022 - Current

Front Desk Receptionist

Affordable Home Health Care
02.2021 - 10.2022

Production Worker

Cuisine Solutions
11.2020 - 02.2021

Still in Process of Obtaining Associate Degree - Nursing

Montgomery College

Higher National Diploma (HND) - Banking And Finance

Azimut Higher Institution

High School Diploma -

Golden Institute

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Ornella Urselle Tchamabe Tchokouani