Orobosa Omoregie

• Lead the analysis and documentation of business requirements related to ServiceNow implementations.

• Collaborate with stakeholders to understand their needs and translate them into clear and actionable technical specifications. • Conduct thorough testing and validation of ServiceNow configurations to ensure functionality meets specified requirements. • Serve as a liaison between business units and IT teams, fostering effective communication and collaboration. • Continuously assess and improve ServiceNow configurations to address evolving business needs and enhance overall efficiency. • Managed day-to-day administration of the ServiceNow platform, including user access, data integrity, and system performance. • Implemented and maintained ServiceNow modules such as Incident Management, Change Management, and Service Catalog. • Collaborated with internal stakeholders to identify areas for improvement and implemented enhancements to optimize ServiceNow functionality.