Orolay Siska Erice
Montgomery,TX
Summary
Highly skilled Representative with experience in sales, customer service, and account management. Strengths include relationship building, problem-solving ability, and effective communication skills. Previous work has resulted in improved client relationships, increased revenue, and successful conflict resolution.
Overview
17
17
years of professional experience
Work History
Sunwing Rep
Sunwing Vacations- Nexus tours
Varadero, Cu, Cuba
04.2022 - 11.2023
- Provided customer service by answering product and service related questions.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Assisted customers with order placement, returns, exchanges, and refunds.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Performed administrative tasks such as filing documents and updating records.
- Escalated unresolved issues to appropriate departments for further investigation.
- Maintained detailed records of sales activities, including calls made, follow-ups, and sales closed.
- Processed customer orders and collected payment information.
Tour Guide
Cubatours
Varadero,cu, Cuba
07.2011 - 07.2020
- Adhered to company policies and procedures when dealing with guest complaints or inquiries.
- Provided detailed information to tourists about local attractions and points of interest.
- Ensured visitors had an enjoyable experience by providing interesting facts and stories related to tour sites.
- Managed bookings, reservations and payments for tours.
- Greeted visitors upon arrival, answered questions regarding tours, travel plans or local area attractions.
- Maintained knowledge of current events related to tourist locations in order to better inform visitors prior to their arrival.
- Worked closely with colleagues in order to provide a high level of service throughout the duration of the tour.
Customer Service Representative
Hotel Sirenis la Salina
Varadero, Cu, Cuba
07.2007 - 07.2011
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Sales Assistant
Hotel Princesa del Mar
Varadero,Cu, Cuba
07.2006 - 04.2007
- Analyzed customer feedback data to identify areas of improvement within store's services.
- Assisted customers with returns, exchanges and refunds.
- Greeted customers and provided assistance with product selection.
- Ensured that all promotional materials were properly displayed in their designated areas.
- Performed regular price checks to ensure competitive pricing.
- Provided excellent customer service to clients in person and over the phone.
- Assisted in creating displays to promote products.
- Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
- Informed customers about current promotions and discounts.
Front Desk Receptionist
Hotel Blau Varadero
Varadero , Cuba
07.2006 - 09.2007
- Updated customer information in databases regularly to ensure accuracy of records.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Greeted customers warmly and made them feel welcome.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Answered incoming calls, directed them to appropriate personnel and took messages.
Education
BBA - Foreign Languages And Literatures
Universidad De Matanzas Camilo Cienfuegos
Matanzas, Cuba06-2005
Skills
- Paperwork Processing
- Customer Support
- Market Research
- Telephone reception
- Cross-selling abilities
- Sales Reporting
- Records Management
- Client Service
- Client Relationship Building
Timeline
Sunwing Rep
Sunwing Vacations- Nexus tours
04.2022 - 11.2023
Tour Guide
Cubatours
07.2011 - 07.2020
Customer Service Representative
Hotel Sirenis la Salina
07.2007 - 07.2011
Sales Assistant
Hotel Princesa del Mar
07.2006 - 04.2007
Front Desk Receptionist
Hotel Blau Varadero
07.2006 - 09.2007
BBA - Foreign Languages And Literatures
Universidad De Matanzas Camilo Cienfuegos