Orpita Ghosh
Hollis,USA
Summary
Passionate about helping others and knowledgeable in cultural sensitivity, my main goal is to establish inclusive environments that value and include everyone. I actively engage with diverse individuals, fostering empathy and respect to contribute to their well-being and growth. By promoting unity and belonging in every interaction, I aim to enhance the overall sense of community and foster positive relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Experience Specialist
Museum of Ice-cream
11.2021 - 10.2023
- Assisted guests to ensure smooth entry experience.
- Engaged with guests to enhance their overall visit experience.
- Focused on quick resolution of problems to improve satisfaction.
- Engaged with children, creating a fun environment.
- Created an inviting atmosphere for non-English speaking visitors.
Summer School Coordinator
William Cullen Bryant High School
06.2021 - 08.2021
- Initiated proactive outreach to parents who did not speak English, demonstrating cultural sensitivity and linguistic proficiency
- Conducted personalized phone calls to effectively communicate program updates, student progress, and important information, fostering strong parent-school partnerships
- Diligently monitored student activities, ensuring a safe and secure learning environment
- Proactively addressed any behavioral or security concerns, promptly reporting incidents to appropriate personnel
Summer School Coordinator
Laguardia Community College
06.2019 - 08.2019
- Initiated targeted phone calls to deliver program updates and track student progress.
- Monitored student activities to maintain safety.
- Proactively addressed any behavioral or security concerns, promptly reporting incidents to appropriate personnel
Education
Associate - Health Science
Queensborough Community College
High School - Health Sciences
William Cullen Bryant High School
06.2021
Skills
- Critical Problem Analysis
- Time management
- Customer Service
- Interpersonal Skills
- Multilingual- Communication
- Adaptability
- Diverse Cultural Competence
- Entertainment and Engagement
Certification
Gateway to Research Program(NH Bridges to Baccalaureate program)
Payelorpita@gmail.com
References
- Katie Ford, Gingerbread@museumoficecream.com, General Manager
- Dr. Jacqueline Mulone, jmulone@qcc.cuny.edu, Professor/Mentor
Timeline
Guest Experience Specialist
Museum of Ice-cream
11.2021 - 10.2023
Summer School Coordinator
William Cullen Bryant High School
06.2021 - 08.2021
Summer School Coordinator
Laguardia Community College
06.2019 - 08.2019
High School - Health Sciences
William Cullen Bryant High School
Associate - Health Science
Queensborough Community College
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