Summary
Overview
Work History
Education
Skills
Timeline
Generic

Orrionna Bulow

Roanoke,VA

Summary

Reliable and professional individual with exceptional customer service skills and a talent for building strong relationships. Committed to creating a welcoming environment for customers and delivering comprehensive service. Possesses a deep understanding of sales strategy and merchandising techniques, gained through experience in fast-paced, high-performance settings. Proficient in transaction processing, cash handling, register operation, and merchandise arrangement. Maintains high levels of customer satisfaction by efficiently resolving requests, needs, and issues.

Overview

5
5
years of professional experience

Work History

Retail Sales Associate

TJ Maxx, TJX Companies
06.2023 - 08.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Proficiently operated a cash register and successfully processed payments through various mediums including cash, check, credit card, gift card or automatic debit.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Offered suggestions for additional items that may be of interest to customers.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.

Courtesy Clerk - Cashier & Bagger, Dairy Clerk, Grocery Clerk, Bakery Clerk

Kroger
11.2020 - 04.2023
  • Demonstrated proactive customer service by greeting, engaging with, and assisting customers.
  • Demonstrated the importance of customer satisfaction by creating a positive atmosphere that made customers feel valued and important.
  • Understood the Point of Sale (POS) system, and processed various transactions such as Cash, Checks, Credit, Debit, Snap EBT, Offline SNAP EBT, WIC, Rain checks, loyalty offers, coupons and checkout procedures according to company policies.
  • Understood and adhered to guidelines on restricted sale items (like: alcohol, tobacco, fireworks, and videos)
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Stocked shelves with new products, while replacing old products and removing damaged/expired product; Checked product quality to ensure freshness of goods; reviewed 'sell by' dates and took appropriate action(s)
  • Assisted customers with product location(s) and decision making; helped customers discover new items & products.
  • Executed regular cleaning tasks, such as sweeping and tidying, to uphold a clean and organized shopping environment.
  • Contributed to the enhancement of inventory control processes.
  • Consistently ensured compliance with food safety regulations and guidelines.

Crew Team Member

McDonald's
09.2019 - 11.2020
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Demonstrated versatility by working in different roles, such as front counter and drive-thru.
  • Operated Point of Sale (POS) cash registering systems in order to accurately process Cash, Credit, and Debit transactions in accordance with company procedures and policies.
  • Collaborated with team members to ensure timely delivery of food and drink orders to customers.
  • Contributed to efficient food preparation and enhanced customer experience by meticulously checking, packing, and ensuring quality of food items in a fast-paced setting.
  • Maintained compliance with food safety regulations and guidelines.
  • Implemented proper cleanliness protocols, including hygiene techniques and professional etiquette, to foster a secure and pleasant environment for both customers and team members.
  • Handled guest complaints with promptness and professionalism.

Education

Basic Esthetics - Esthetics

Belle Santè School of Esthetics
Roanoke, VA
01-2024

General Diploma -

William Fleming High School
Roanoke, Virginia
06.2022

Skills

    • Customer Service
    • Teamwork and Collaboration
    • Customer Satisfaction
    • Problem-Solving
      • Patience and Empathy
      • Cash handling and management
      • Inventory Stocking and Organization
      • Accuracy and Attention to Detail

Timeline

Retail Sales Associate

TJ Maxx, TJX Companies
06.2023 - 08.2024

Courtesy Clerk - Cashier & Bagger, Dairy Clerk, Grocery Clerk, Bakery Clerk

Kroger
11.2020 - 04.2023

Crew Team Member

McDonald's
09.2019 - 11.2020

Basic Esthetics - Esthetics

Belle Santè School of Esthetics

General Diploma -

William Fleming High School

Similar Profiles

CREATE PROFILE
Orrionna Bulow