ANGELENA S. ORTIZ
La Vernia,TX
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Knowledgeable customer service with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
15
15
years of professional experience
Work History
Manager
United States Air Force
08.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Emergency Communications Controller
902d SFS
01.2024 - Current
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Prepared balance sheets, cash flow reports and income statements.
- Analyzed key performance indicators to identify areas for improvement in dispatcher operations, driving continuous process enhancements.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
Base Defense Operations Controller
51st SFS
01.2020 - 01.2021
- Assisted in the development of contingency plans for various emergency scenarios, ensuring preparedness at all times.
- Effectively managed resources, including personnel assignments, budget allocations, and equipment maintenance schedules, to maintain an efficient operation center.
- Enhanced base security by developing and implementing comprehensive defense plans.
- Collaborated with local law enforcement agencies to enhance base security measures and share vital intelligence information.
- Increased personnel readiness by conducting regular training exercises and evaluations.
Security Response Leader
United States Air Force, USAF
01.2019 - 01.2020
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees on security responses, services and assigned duties.
- Oversaw day-to-day activities of 52 employees security establishment, fostering inspiring atmosphere to optimize employee experiences.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
- Increased team productivity by streamlining communication and implementing effective project management strategies.
NCOIC, Commander Support Staff
United States Air Force, USAF
01.2017 - 01.2019
- Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Provided administrative support for various departments, contributing to the smooth operation of the organization.
- Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
- Communicated with clients on behalf of staff to relay messages and information.
- Enhanced customer satisfaction by providing efficient and timely support to clients.
- Assisted in managing schedules, coordinating meetings, and maintaining calendars for optimal time management.
- Streamlined office processes for improved workflow and increased productivity.
Security Response Team Leader
United States Air Force, USAF
01.2016 - 01.2017
- Delivered comprehensive reports on security trends and statistics to support informed decision-making processes at the executive level.
- Established a culture of continuous improvement within the team, promoting proactive problem-solving techniques.
- Conducted regular security audits to identify vulnerabilities and implement corrective measures.
- Organized regular drills to test emergency preparedness and ensure staff familiarity with evacuation procedures.
- Trained new team members on security procedures, enhancing overall team capabilities and performance.
- Led security response team in handling critical incidents, ensuring swift resolution and minimal disruption to operations.
Base Defense Operations Controller
49th SFS
01.2012 - 01.2015
- Assisted in the development of contingency plans for various emergency scenarios, ensuring preparedness at all times.
- Effectively managed resources, including personnel assignments, budget allocations, and equipment maintenance schedules, to maintain an efficient operation center.
- Enhanced base security by developing and implementing comprehensive defense plans.
- Collaborated with local law enforcement agencies to enhance base security measures and share vital intelligence information.
- Streamlined emergency response procedures, resulting in faster reaction times during critical situations.
Security Response Team Leader
31st SFS
01.2010 - 01.2012
- Delivered comprehensive reports on security trends and statistics to support informed decision-making processes at the executive level.
- Established a culture of continuous improvement within the team, promoting proactive problem-solving techniques.
- Trained new team members on security procedures, enhancing overall team capabilities and performance.
- Enhanced team efficiency by implementing streamlined protocols and communication strategies.
Education
Baccalaureate Degree - Early Childhood Education
Arizona Global Campus
01.2022
Enlisted Joint Professional Military Education I (EJPME I) -
JKO
01.2019
7-Level -
Medina Base AFB
01.2017
Associates Degree - Criminal Justice
Community College of the Air Force
01.2017
Airman Leadership School -
Holloman AFB
01.2017
Security Forces Apprentice Course -
Lackland AFB
01.2011
Skills
- Capable of performing tasks with little to no supervision
- Excellent writing and verbal communication skills
- Team leadership
- Proficient with MS Word
- Proficient with Excel
- Proficient with PowerPoint
- Ability to interact daily with personnel of all ranks
- Qualified to organize and lead team interactions
- Comfortable speaking to large groups
- Customer service
- Time management
- Decision-making
Accomplishments
- Air and Space Commendation Medal, 2 Oak Leaf Clusters
- Air and Space Achievement Medal, 1 Oak Leaf Cluster
- Air and Space Outstanding Unit Award, 3 Oak Leaf Clusters
- Air Force Good Conduct Medal, 3 Oak Leaf Clusters
- National Defense Service Medal
- Afghanistan Campaign Medal, 1 Service Star
- Global War on Terrorism Expeditionary Medal
- Global War on Terrorism Service Medal
- Korean Defense Service Medal
- Humanitarian Service Medal
- Air & Space Campaign Medal
- Air & Space Overseas Service Ribbon Long
- Air & Space Expeditionary Service Ribbon with Gold Board, 1 Oak Leaf Cluster
- Air & Space Longevity Service Award, 2 Oak Leaf Clusters
- USAF NCO PME Graduate Ribbon
- Air & Space Training Ribbon
- NATO Medal (Wear first NATO medal awarded)
Timeline
Manager
United States Air Force
08.2024 - Current
Emergency Communications Controller
902d SFS
01.2024 - Current
Base Defense Operations Controller
51st SFS
01.2020 - 01.2021
Security Response Leader
United States Air Force, USAF
01.2019 - 01.2020
NCOIC, Commander Support Staff
United States Air Force, USAF
01.2017 - 01.2019
Security Response Team Leader
United States Air Force, USAF
01.2016 - 01.2017
Base Defense Operations Controller
49th SFS
01.2012 - 01.2015
Security Response Team Leader
31st SFS
01.2010 - 01.2012
Enlisted Joint Professional Military Education I (EJPME I) -
JKO
7-Level -
Medina Base AFB
Associates Degree - Criminal Justice
Community College of the Air Force
Airman Leadership School -
Holloman AFB
Security Forces Apprentice Course -
Lackland AFB
Baccalaureate Degree - Early Childhood Education
Arizona Global Campus