Osakioyamen Idehen
East Orange,NJ
Summary
Dynamic Customer Service Representative with a proven track record at Uber, excelling in conflict resolution and customer relationship management. Known for enhancing customer satisfaction through effective communication and adaptability. Demonstrated ability to handle emergencies calmly while ensuring safety compliance and timely service delivery. Committed to providing exceptional support and building lasting relationships.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Uber
New, NY
04.2017 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
- Adhered to company policies and procedures related to safety and security standards.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Assisted passengers with loading and unloading their luggage.
- Transported clients to specified destinations safely and on-time.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Demonstrated ability to handle emergency situations calmly and effectively.
- Delivered goods and services to customers on time and in excellent condition.
- Picked up clients from specific locations to transport and drop off at destinations.
- Enhanced customer satisfaction by providing courteous and professional service.
Education
High School Diploma -
Harlem Renaissance High School
22 E 128th St Ste 204, New York, NY 1003505-2009
Skills
- Customer service
- Conflict resolution
- Data entry
- Safety compliance
- Time management
- Customer relationship management
- Team collaboration
- Problem solving
- Communication skills
- Attention to detail
- Active listening
- Emergency response
- Adaptability
- Grammar
- Computer proficiency
- Phone etiquette
Languages
English
Full Professional
Timeline
Customer Service Representative
Uber
04.2017 - Current
High School Diploma -
Harlem Renaissance High School