Osama Hamid
Houston
Summary
Store Manager of Operations with proven leadership skills. Strong background in overseeing all aspects of store operations, ensuring smooth day-to-day functioning and maximizing profitability. Skilled at team management, inventory control, and customer service enhancement. Proven ability to make positive impact on business performance through strategic planning and execution.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Store Manager of Operations
Brake Time
Houston
05.2024 - Current
- Managed daily store operations and ensured compliance with company policies.
- Trained and supervised staff to maintain high customer service standards.
- Coordinated inventory management and restocking procedures effectively.
- Managed Multiple Stores
- Organized promotional displays to enhance product visibility and customer engagement.
- Monitored sales trends and adjusted strategies to improve operational efficiency.
- Monitored stock levels regularly to avoid out-of-stock situations.
- Recruited, trained, coached and mentored staff members in customer service skills.
- Reviewed financial statements including profit and loss reports.
- Updated and maintained store signage and displays.
Shift Leader
Brake Time
Houston
12.2023 - 05.2024
- Supervised team members during busy shifts to ensure smooth operations.
- Resolved customer complaints quickly to maintain satisfaction and loyalty.
- Collaborated with management on improving operational procedures and efficiency.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
Cashier
Brake Time
Houston
09.2023 - 12.2023
- Stocked shelves with merchandise and ensured proper pricing labels were displayed.
- Adhered to safety protocols to maintain a secure work environment for customers and staff.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
Education
Bachelor of Science in Nursing -
University of Houston Downtown
Houston, TX 06.2025 - 09.2025
Associate of Arts - Business Administration
Houston Community College
Houston, TX 05.2020 - 05.2022
Skills
- Financial reporting
- Employee training
- Computer skills
- Team leadership
- Effective communication
- Operational efficiency
- Time management
- Inventory management
- Staff training
Accomplishments
- Subway Franchisee
Timeline
Bachelor of Science in Nursing -
University of Houston Downtown
06.2025 - 09.2025
Store Manager of Operations
Brake Time
05.2024 - Current
Shift Leader
Brake Time
12.2023 - 05.2024
Cashier
Brake Time
09.2023 - 12.2023
Associate of Arts - Business Administration
Houston Community College
05.2020 - 05.2022