Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Osamah Alkhazraji

Roseville,MI

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Counselor

ScottsMiracle-Gro
03.2024 - Current
  • Implemented sales strategies to generate leads and maximize profit margins.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
  • Verified products appeared at correct locations in proper quantities.
  • Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
  • Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
  • Generated weekly, monthly and quarterly sales reports to highlight milestones and activities.

Receptionist

Valet Connections
02.2022 - 11.2023
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phones promptly and directed incoming calls to the correct offices.
  • Responded to inquiries from callers seeking information.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

E-Commerce

Self-employed
12.2019 - 01.2022
  • Created custom e-commerce solutions tailored specifically to clients'' unique business requirements and goals.
  • Enhanced e-commerce platform functionality by implementing Hybris-based solutions.
  • Launched an online presence for the business with e-commerce capabilities, expanding the store''s reach to a wider audience.
  • Optimized e-commerce website by updating product descriptions and images, resulting in improved customer experience.

Call Center Representative

Spectrum
05.2019 - 12.2019
  • Served as a call center representative for a telecommunications company, handling customer inquiries and resolving issues
  • Assisted customers with billing inquiries, technical support, and service upgrades
  • Provided excellent customer service and ensured customer satisfaction.

Education

Associate of Applied Science - Information Technology

Macomb Community College
12.2025

Skills

  • Customer service
  • Scheduling
  • Office systems
  • Organizational skills
  • Team Collaboration
  • Effective Communication
  • Time Management
  • Attention to Detail

Certification

Inbound Marketing Certification


Languages

Arabic
Native or Bilingual
English
Native or Bilingual

Timeline

Counselor

ScottsMiracle-Gro
03.2024 - Current

Receptionist

Valet Connections
02.2022 - 11.2023

E-Commerce

Self-employed
12.2019 - 01.2022

Call Center Representative

Spectrum
05.2019 - 12.2019

Associate of Applied Science - Information Technology

Macomb Community College

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Osamah Alkhazraji