OSASUMWEN IDEMUDIA
Chicago,USA
Summary
MBA candidate with a Hospitality Management background, bringing a strong foundation in customer-centric strategy, operational problem-solving, and stakeholder engagement. Seeking an opportunity to apply analytical thinking, leadership, and business insight within a dynamic, impact-driven organization. Passionate about innovation, organizational development, and delivering measurable value through strategic initiatives.
Overview
3
3
years of professional experience
Work History
FOOD & BEVERAGE MANAGER
Viceroy Chicago
03.2024 - Current
- Successfully launched and manage multiple cross-channel campaigns, including digital marketing, social media, and traditional advertising, resulting in improved customer acquisition and retention rates by 15%.
- Noted areas of improvement and strategize ways to implement new directives, to ensure easy integration.
- Maintain and update standard of operation procedures to reflect changes in legislature, and what yielded best operational results.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Manage payroll data entry and processing for employees to comply with predetermined company guidelines and city ordinance.
- Curate events to motivate employees and increase productivity and team engagement by 25%.
FOOD & BEVERAGE MANAGER
Olympia Companies - Mesler
07.2022 - 01.2024
- Improvement of staff performance through attentive and empathetic problem-solving/training, thus improving customer service rating by 15%, and lowering complimentary items by 3%.
- Liaison between higher management and staff; addressing concerns and feedback to create a supportive work environment.
- Creation and follow-up of performance improvement plans (PIP), with hopes to retain team members.
- Oversaw the creation of engaging content for various platforms, collaborating with internal teams and external agencies to ensure brand consistency and relevance.
TASK FORCE MANAGER
Olympia Companies
- Strategized with software companies to ensure proper installment and integration of PMS into hotel and restaurant.
- Worked along side Regional General Manager to create Standard Operation Procedures; and lead trainings.
- Partnered with the Sales & Marketing department to curate launch media and strategies.
Education
MBA - Business Management & Analytics
University of Illinois At Chicago
Chicago, IL05-2026
Bachelor of Arts - Applied Psychology
University of Illinois At Chicago
Chicago, IL05.2018
Skills
- Cross-functional coordination, Project Management, Crisis Management
- Customer relations, Leadership, Effective Communication
- Strategic Planning, Cost management, Revenue Growth Strategies, Budget creation
- Business Analytics, Standard of Operations development,
Timeline
FOOD & BEVERAGE MANAGER
Viceroy Chicago
03.2024 - Current
FOOD & BEVERAGE MANAGER
Olympia Companies - Mesler
07.2022 - 01.2024
TASK FORCE MANAGER
Olympia Companies
MBA - Business Management & Analytics
University of Illinois At Chicago
Bachelor of Arts - Applied Psychology
University of Illinois At Chicago
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