Osasumwen Onokpachere
Houston ,Texas
Summary
Charming and poised individual performing various reception and customer service tasks. Known for having terrific customer engagement, Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly motivated, dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationship to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Manager/front Desk
Bliss Day Spa
2022.06 - Current
- Oversee front desk operations with eye for the spa reputation, staff productivity and operational efficiency.
- Train new staff on correct procedures, compliance requirements and performance strategies.
- Greets visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Manage front desk maintenance of client records
- Responds to telephone, email, and in-person inquiries regarding reservations, spa information and clients concerns.
Caregiver
Kobi Health Services
2021.10 - 2022.06
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with self-administered medications.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
Customer Service Associate
American Airsea Cargo Limited
2021.11 - 2022.03
- Developed and actualized customer service initiatives to decrease wait times.
- Attend to and resolve complain tickets.
- Offered basic technical support for clients on wide range of company products.
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Baker/Cake Decorator
The Cakery
2010.11 - 2021.10
- Take order from customers.
- Bake in accordance to customers specifications.
- Decorate cakes using a variety of icings and toppings.
- Provide information of different types of cakes and their appropriateness for different occasions.
- Developed recipes and menus by applying understanding of market demands and bakery trends.
Education
Diploma In Culinary Arts - Basic Patisserie
Le Cordon Bleu College of Culinary Arts
Horbon London09.2013
Bsn In Mass Communication And Journalism -
Olabisi Onabanjo University
Ago Iwoye Ogun State Nigeria 09.2008
Skills
- Complaint Resolution
- Effective Verbal and Written Communication skills
- Personnel management
- Team Development
- Proven customer relations and satisfaction skills
- Self-driven, focus minded and result oriented
Timeline
Manager/front Desk
Bliss Day Spa
2022.06 - Current
Customer Service Associate
American Airsea Cargo Limited
2021.11 - 2022.03
Caregiver
Kobi Health Services
2021.10 - 2022.06
Baker/Cake Decorator
The Cakery
2010.11 - 2021.10
Diploma In Culinary Arts - Basic Patisserie
Le Cordon Bleu College of Culinary Arts
Bsn In Mass Communication And Journalism -
Olabisi Onabanjo University
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