Osbaldo Ybarra
Harlingen,TX
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Olive Garden Restaurant. Proven ability to engage guests and resolve conflicts, enhancing loyalty and satisfaction. Adept in cash handling and team collaboration, consistently achieving sales goals while maintaining high standards of service quality.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Server
Olive Garden Restaurant
04.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Customer Service Representative
Act
01.2025 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Personal Shopper
Walmart
08.2020 - 01.2025
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Kept clients informed about upcoming sales and events, maximizing their opportunities to purchase desired items at discounted prices.
- Set and achieved company defined sales goals.
Education
High School Diploma -
Harlingen High School North
Harlingen, TX06-2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Safe food handling
- Service prioritization
- Team collaboration
- Customer service
- Cleanliness standards
- Menu memorization
- Food running
- High volume dining
- Supply restocking
- Quality control
- Table bussing
- Dining area maintenance
- Inventory management
- Guest seating
- Daily specials memorization
Timeline
Server
Olive Garden Restaurant
04.2025 - Current
Customer Service Representative
Act
01.2025 - 04.2025
Personal Shopper
Walmart
08.2020 - 01.2025
High School Diploma -
Harlingen High School North
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