Osberth Requena Jr
Raleigh,NC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Business Office Processing Technician
Wake County Public Schools
05.2024 - Current
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Maintained confidentiality of sensitive employee information while addressing payroll concerns or disputes.
- Collaborated with human resources, accounting and other departments to confirm payroll accuracy.
- Reviewed time records for 64 employees to verify accuracy of information.
- Efficiently managed personnel files, while keeping records up-to-date and organized.
- Processed employee termination paperwork at direction of supervisory staff.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Completed data entry tasks with efficiency.
- Created and maintained data entry logs to track data entry activities.
CUSTOMER SERVICE REPRESENTATIVE
Wake County Public School System
10.2022 - 05.2024
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
- Maintained updated and detailed records of calls in physical and electronic database.
DISPATCHER
A&D Satellite
09.2020 - 06.2022
- Closely monitored dispatch and prioritize over daily calls.
- Planned, organized and managed work of staff to accomplish consistent work within organizational standards.
- Helped technicians with installations and provided tech support
- Scheduled installation dates for customers.
- Completed all work orders once all customer information was obtained.
SHIPPING RECEIVER
House Of Raeford
03.2020 - 09.2020
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Handled day-to-day shipping and receiving more than 100 packages per day.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Reviewed order data to verify transactions and shipping dates.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
LANDSCAPER
TLC Landscape
04.2019 - 04.2020
- Maintained grounds by trimming, weeding and general clean-up
- Performed planting, watering, mulching and edging of lawns
- Removed weeds, hazards and debris from common pathways to improve usability
- Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning
- Handled hedge, bush and shrub trimming.
Education
HIGH SCHOOL DIPLOMA -
Penn Foster Career School
PA, Jan 2019Associate of Applied Science - Business Administration: Project Management
Wake Technical Community College
Raleigh, NC07.2026
Skills
- Customer File Maintenance
- Problem Assessment
- Effective Communications
- Financial records review
- Resource Coordination
- Data Entry
- HR policies
- Administrative Skills
- Employee Relations
- Payroll Management
- Budget Planning
- Audit Planning
References
References available upon request
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Professional Working
Italian
Limited Working
Timeline
Business Office Processing Technician
Wake County Public Schools
05.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
Wake County Public School System
10.2022 - 05.2024
DISPATCHER
A&D Satellite
09.2020 - 06.2022
SHIPPING RECEIVER
House Of Raeford
03.2020 - 09.2020
LANDSCAPER
TLC Landscape
04.2019 - 04.2020
HIGH SCHOOL DIPLOMA -
Penn Foster Career School
Associate of Applied Science - Business Administration: Project Management
Wake Technical Community College
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