Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Oscaily Flores Diaz

Ankeny

Summary

Dynamic customer service professional with experience at United Airlines, recognized for enhancing customer satisfaction through effective problem resolution and process development. Skilled in multitasking and maintaining organization, I excel in delivering friendly service and training new team members, ensuring a consistently positive experience for all customers.


Motivated, proactive, and fast-learning individual with experience in customer service and cash handling. Seeking job opportunities in customer service, cashier, stocking, or general labor. Strong organizational skills, excellent attitude, and ability to learn quickly in dynamic environments.

Overview

2
2
years of professional experience

Work History

Costumer Service

United Airlines
05.2024 - 01.2025
  • Managed and prioritized customer service requests to achieve prompt resolution.
  • Provided exceptional customer service, addressing rider concerns promptly and professionally.
  • Developed customer service processes to improve customer satisfaction.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Cashier

Banco Popular
01.2023 - 03.2024
  • Assisted customers with product inquiries and recommendations to enhance shopping experience.
  • Maintained cleanliness and organization of checkout area to ensure a welcoming environment.
  • Handled cash, credit, and debit transactions accurately to minimize discrepancies.
  • Resolved customer complaints promptly, ensuring satisfaction and loyalty.
  • Trained new cashiers on operational procedures and customer service standards.

Education

Bachelor of Administration - Aeronautical Management

Caribbean University
Santo Domingo, Republica Dominicana
10-2026

Skills

  • Outstanding customer service
  • Customer service
  • Customer service and care
  • Patience and empathy
  • Time management skills
  • Cleaning and organization
  • Customer service in spanish
  • Customer service experience
  • Friendly customer service
  • Multitasking and organization

Languages

English
Limited Working
Spanish
Native or Bilingual

Timeline

Costumer Service

United Airlines
05.2024 - 01.2025

Cashier

Banco Popular
01.2023 - 03.2024

Bachelor of Administration - Aeronautical Management

Caribbean University
Oscaily Flores Diaz