Oscar Barajas
Napa,CA
Summary
Results-oriented Front Desk Supervisor skilled in communication, problem-solving, and team management. Proven ability to implement process improvements that enhance resident experiences and operational performance.
Overview
7
7
years of professional experience
Work History
Front Desk Supervisor
Action Property Management
San Francisco, CA
06.2018 - 08.2025
- Directed front desk functions, optimizing service delivery and supporting overall property performance.
- Trained and mentored junior staff, fostering a collaborative team environment.
- Implemented process improvements that enhanced the resident living and operational efficiency.
- Resolved resident inquiries and complaints with professionalism, improving overall satisfaction ratings.
- Assist with training all new hires on brand standards and Action Operating Procedures when the mentor/trainer is unavailable.
- Provides constant feedback to management and department heads concerning service issues, including resident desires, complaints and comments.
- Maintains open and excellent communication with the team and management.
- Empowers and coaches associates in providing technically proficient, courteous and timely service.
Administrative Assistant
Action Property Management
San Francisco, CA
10.2019 - 07.2022
- Assist in daily operations, ensuring tasks are completed efficiently and accurately.
- Multi-task and manage a variety of duties in a fast-paced, high-demand environment.
- Provide support to residents, vendors, and team members, maintaining strong communication and organizational skills.
- Managed digital tools, such as Outlook and residential portal, to facilitate effective communication and service delivery.
- Supported management by prioritizing and resolving resident inquiries to enhance overall property satisfaction.
Education
High School Diploma -
Vintage High School
Napa, CASkills
- Collaborative leadership
- Resident services
- Building operations
- Focusing on communication, problem-solving, organization, and team management
- Handle resident issues, train staff, oversee check-ins/outs, manage technical issues
Languages
Spanish
English
Timeline
Administrative Assistant
Action Property Management
10.2019 - 07.2022
Front Desk Supervisor
Action Property Management
06.2018 - 08.2025
High School Diploma -
Vintage High School