Oscar Calderon
Maryville,TN
Summary
Dynamic server with a strong work ethic and exceptional customer service experience at Lemongrass. Skilled in cash handling and guest engagement, I excelled in creating memorable dining experiences while fostering team collaboration. Recognized for resolving guest concerns promptly, I consistently contributed to a positive atmosphere and customer loyalty.
Overview
10
10
years of professional experience
Work History
Server
Lemongrass
Maryville, TN
08.2021 - Current
- Processed customer orders accurately using point-of-sale systems.
- Trained new staff on restaurant procedures and customer engagement techniques.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
El Sazon Mexican Restaurant
Alcoa
01.2016 - 07.2021
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted in menu recommendations to enhance guest experience.
- Managed table settings and maintained cleanliness throughout service hours.
- Collaborated with kitchen staff to ensure timely food delivery.
- Resolved guest concerns promptly to maintain satisfaction and loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Contributed to positive team atmosphere through effective communication and collaboration.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Heritage High School
Maryville, TNSkills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Team collaboration
Languages
Spanish
Native or Bilingual
Timeline
Server
Lemongrass
08.2021 - Current
Server
El Sazon Mexican Restaurant
01.2016 - 07.2021
High School Diploma -
Heritage High School