Oscar Castillo
Mesquite
Summary
Dynamic operations manager with a proven track record at Liberty Healthcare, enhancing productivity through innovative technologies and data-driven strategies. Skilled in training and mentoring staff while ensuring health and safety compliance. Successfully negotiated vendor contracts, achieving significant cost reductions and improved service delivery. Committed to excellence in customer service and operational efficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
Curtis Culwell Center (972)-487-4700
03.2025 - Current
- Conducted inspections after a 7k+ arena guests
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
Operation Manager
Liberty Healthcare (469) 371-1797
09.2007 - 03.2025
- Introduced innovative technologies to modernize operations, resulting in enhanced productivity and streamlined processes.
- Implemented data-driven decision-making techniques, improving overall operational effectiveness and profitability.
- Leveraged industry best practices to optimize workflow efficiencies and drive improvements in service delivery timescales.
- Spearheaded process re-engineering efforts that led to significant reductions in overhead costs without compromising quality or safety standards.
- Negotiated contracts with vendors and suppliers, securing favorable terms that contributed to long-term success and sustainability.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Education
GED -
Mesquite Academy
Mesquite, TX05.2002
Skills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
- Staff scheduling
- Training and mentoring
- Health and safety compliance
- Employee evaluations
- Budget administration
- Maintenance coordination
Certification
CPR, OSHA 10, Texas Notary, Texas security guard Level 2 licensed
Languages
Spanish
Native or Bilingual
Timeline
Housekeeping Supervisor
Curtis Culwell Center (972)-487-4700
03.2025 - Current
Operation Manager
Liberty Healthcare (469) 371-1797
09.2007 - 03.2025
GED -
Mesquite Academy
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