Oscar Clemente Cepeda
Jackson ,MS
Summary
Dynamic Customer Service Coordinator at Ryder Truck Rental & Leasing with a proven track record in account management and complaint handling. Expert in problem-solving and fostering client loyalty through personalized support. Skilled in documentation and prioritization, ensuring timely resolutions and enhancing customer satisfaction. Committed to delivering exceptional service in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Customer Service Coordinator
Ryder Truck Rental & Leasing
03.2021 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Welder/fabricator
Electro Mechanical Solutions
08.2020 - 01.2021
- Welded in flat, horizontal, vertical, and overhead positions.
- Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
- Demonstrated versatility in various welding methods including MIG, TIG, Stick, and Flux Core Welding techniques.
- Fabricated shop parts directly from blueprints.
- Operated hoists, cranes, and power tools to dismantle equipment to find and remove defective parts.
- Clamped, held, tack-welded, heat-bent and bolted component parts to achieve required configurations and positions.
- Enhanced welding quality by following precise welding procedures and maintaining proper equipment settings.
- Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.
- Completed welding projects using gas tungsten arc, gas metal arc, flux-cored arc, plasma arc, and shielded metal arc equipment.
- Optimized material usage by accurately measuring and cutting required components prior to welding.
- Salvaged and rebuilt parts to achieve cost savings and reduce waste.
Education
Welding Certificate - Welding
Hinds Community College
Brandon, MS05.2020
Highschool Diploma -
Pearl High School
Pearl, MS05.2019
Skills
- Account management
- Documentation skills
- Complaint handling
- Customer focus
- Product or service support
- Work prioritization
- Problem-solving
- Decision-making
Timeline
Customer Service Coordinator
Ryder Truck Rental & Leasing
03.2021 - Current
Welder/fabricator
Electro Mechanical Solutions
08.2020 - 01.2021
Welding Certificate - Welding
Hinds Community College
Highschool Diploma -
Pearl High School
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