Oscar Dominguez
Summary
Dynamic and progressive professional with exceptional customer service skills and the ability to handle multiple tasks. Passionate and self-motivated with excellent time management skills. Composed and engaging in high-pressure situations. Proficient in Microsoft Office Products, Social Networks, and phone etiquette. Experienced in customer interaction and support, effectively addressing and resolving issues with efficient communication. Demonstrated commitment to maintaining high customer satisfaction and fostering positive client relationships.
Overview
20
20
years of professional experience
Work History
Uber Partner
Uber Technologies Inc.
08.2019 - Current
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
- Maintained a high driver rating through excellent communication and navigational skills.
- Handled ride requests professionally, respecting privacy boundaries of both riders and drivers.
- Built rapport with passengers through friendly conversation and attentive listening.
Prepared Foods Team Supervisor
Wholefoods Market
10.2007 - 03.2019
- Helped to create new hire training, encouraging overall high quality customer service
- Educated Team members on Sanitation, Current Promotions, new policy, etc
- Helped to coordinate break schedules and track department logs
- Facilitated strong relationships between our team and other departments leading to improved cross-functional collaboration.
- Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
- Evaluated team member performance regularly, providing guidance for professional growth and development.
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
- Enhanced team productivity by implementing efficient workflow processes and monitoring daily progress.
Seasonal Barista
The Coffee Bean and Tea Leaf
01.2008 - 01.2009
- Worked in Teams to create a quality experience for customers
- Included taking food and drink orders, handling money, cleaning, inventory, marketing and legendary customer service
Prepared Foods Team Trainer
Wholefoods Market
09.2006 - 10.2007
- Utilized the Trainer program to fully educate myself and others on company policy, company standards, Mission statements, Whole Planet Foundation, and much more
- Trained new hires as well as current team members on changing policies and product knowledge
Opening Sales Manager
Café Primo
01.2005 - 01.2006
- Company Overview: High end Italian concept Café that specialized in Latte art and Gelato
- Maintained upbeat and positive reputation with repeat customer base
- Ordering, Stocking, Merchandising, and Organization of Par stock
- Managed a Staff of 12 employees
- Trained all new Tm's on Health department regulations and front of the front of the house responsibilities
- High end Italian concept Café that specialized in Latte art and Gelato
Education
High School Diploma -
Fairfax Senior High School
Los Angeles, CA06-2002
Skills
- Flexibility
- Student engagement
- Friendly and outgoing
- Compliance requirements
- Sales team training
- Collaborative learning
- Adaptive learning
- Situational awareness
- Opening and closing duties
- Peer coaching
- Exceptional customer service
- Client relationship management
- Positive and upbeat
Phone
cell, (323) 828-1395
Languages
Spanish
Professional Working
English
Professional Working
Timeline
Uber Partner
Uber Technologies Inc.
08.2019 - Current
Seasonal Barista
The Coffee Bean and Tea Leaf
01.2008 - 01.2009
Prepared Foods Team Supervisor
Wholefoods Market
10.2007 - 03.2019
Prepared Foods Team Trainer
Wholefoods Market
09.2006 - 10.2007
Opening Sales Manager
Café Primo
01.2005 - 01.2006
High School Diploma -
Fairfax Senior High School
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