Oscar Duckworth II
Arby's Restaurant
PENSACOLA,FL
1
Certification
14
years of professional experience
Dynamic assistant manager with expertise in customer service, team leadership, and conflict resolution. Proven ability to enhance operational efficiency and drive sales through effective staff training and development.
Work History
Assistant Manager
1 Year 5 Months- Executed inventory management processes, optimizing stock levels to reduce waste and improve cost-efficiency.
- Collaborated with management to develop training programs for new employees, enhancing onboarding efficiency.
- Monitored employee performance and provided constructive feedback to foster professional growth within the team.
- Assisted in daily operations, ensuring team compliance with food safety and sanitation standards.
- Implemented promotional strategies that increased customer engagement and boosted sales during peak hours.
- Resolved customer complaints effectively, maintaining high satisfaction levels and promoting repeat business.
- Supported financial reporting by tracking daily sales and preparing summaries for management review.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Assistant Mechanic
1 Year 4 Months- Operated tire-changing equipment and aligned wheels according to manufacturer specifications.
- Conducted routine maintenance checks to ensure optimal tire performance and safety.
- Assisted in diagnosing and repairing tire-related issues for diverse vehicle types.
- Collaborated with senior mechanics to enhance repair processes and workflows.
- Maintained accurate records of repairs, services performed, and inventory levels.
- Supported lead mechanic with diagnostic tests, accurately identifying issues and providing effective solutions.
- Assisted in complex repair jobs, developing advanced technical skills and increasing overall shop productivity.
- Ensured high-quality services by consistently double-checking completed tasks against manufacturer guidelines.
- Reduced client wait times by prioritizing daily workload according to urgency levels.
- Kept detailed records of completed work orders, facilitating clear communication with customers about their vehicles'' needs.
- Took initiative in volunteering for additional responsibilities when needed, demonstrating commitment to the company''s success.
- Effectively communicated with clients about necessary repairs or maintenance requirements, fostering trust and rapport-building relationships.
- Increased customer satisfaction by delivering timely and efficient maintenance services.
- Efficiently managed inventory of parts and tools, reducing waste and optimizing workflow processes.
- Streamlined documentation process for all work orders, resulting in improved record-keeping accuracy.
Logistics Coordinator
10 Years 3 Months- Coordinated logistics operations to ensure timely delivery of goods and materials.
- Implemented process improvements, increasing efficiency in shipment tracking systems.
- Managed inventory levels, optimizing stock availability and reducing excess.
- Developed and maintained relationships with vendors to enhance service quality.
- Oversaw compliance with safety regulations and company policies within logistics operations.
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Improved order accuracy through meticulous data entry and verification processes.
- Implemented a warehouse organization system that increased storage capacity and accessibility.
- Streamlined shipment processes, resulting in fewer errors and increased customer satisfaction.
Education
GED
Skills
Customer service
Money handling
Team leadership
Decision-making
Engine diagnostics
Gasket replacement
Spark plug replacement
Tire balancing
Problem-solving
Logistics analysis
Customer relations
Staff supervision
Certification
- ServSafe Training - Exp 10/2030
Timeline
Assistant Manager
Arby's Restaurant
04.2025 - CurrentRead More
Assistant Mechanic
Vannoy Tires
03.2023 - 07.2024Read More
Logistics Coordinator
KESCO
01.2013 - 04.2023Read More
Dekalb Area Tech
GED
Read More