Oscar Espinoza
Los Angeles,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
11
11
years of professional experience
Work History
National Account Sales Manager
Kole Imports
10.2023 - 06.2024
- Managed a diverse portfolio of national accounts, ensuring consistent revenue growth and profitability.
- Increased national account sales by developing and implementing effective strategies tailored to specific industries.
- Streamlined internal processes, reducing administrative workload while maintaining a focus on quality service delivery.
- Built strong relationships with key clients for improved customer satisfaction and long-term retention.
- Networked in field to generate leads and acquire new accounts.
- Worked extensively with NetSuite, Outlook, and Seamless AI.
Store Manager
Savva Rent
01.2021 - 08.2023
- Directly managed team of 20+ staff members and installed inside and outside sells tactics to increase company profitability
- Directly managed fleet over 180 vehicle's and ensured proper upkeep and maintenance was done to guarantee customer satisfaction
- Successfully managed staff, prepared all employee work schedules along with determining staff requirements / interviewing and training all new employees
- Reviewed financial statements ,sales and activity reports data to help determine areas needing cost reduction and daily operational improvement
- Managed company's underwriting guidelines and helped internal risk management by assuring company polices are being upheld consistently and without exception.
- Managed inventory control, cash control, and store opening and closing procedures.
SALES AGENT/MARKETER
GENERAL INSURANCE SERVICES
01.2017 - 08.2020
- Manage large amounts of inbound and outbound calls (bilingual)
- Ability to Analyze Situations and People to successfully close a Sale
- Can Train Employees effectively in sales field
- Obtained Personal Lines License
- Familiar with FSC, Hawk soft, DocuSign and Microsoft
- Experienced with Companies, Alliance United, Infinity, Progressive, Western General, Mapfre
- Multistate, Workmen, Bristol West, Pacific Specialty And Many others.
SALES AGENT/MARKETER
FAMILY INSURANCE
11.2015 - 01.2017
- Familiar with Excel , Microsoft, FSC And Hawksoft
- Researched providers and compared coverage and premiums to deliver best possible packages to clients.
- Established information necessary for policy development by interviewing clients, requesting records and inspecting property.
- Generated quotes and proposals for clients to match individual needs.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
Cash Advocate
Speedy Cash Loans
04.2013 - 09.2015
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Maintained positive relationships with community to build and nurture dynamic partnerships.
- Assisted with applications and collected required paperwork to help individuals register for Loan services.
- Delivered friendly service and offered expert support in every interaction.
Education
Associate of Science - Business
Cerritos Community College
Cerritos, CA07.2022
High School Diploma -
Narbonne High School
Harbor City, CA06.2012
Skills
- Retention Strategies
- Customer relationship development
- Client Relationship Management
- Product Management and Pricing
- Prospecting Skills
- Post-Sales Support
- Negotiation Tactics
- Account Acquisition
- Form Processing
- Account Development
- Closing Sales
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
National Account Sales Manager
Kole Imports
10.2023 - 06.2024
Store Manager
Savva Rent
01.2021 - 08.2023
SALES AGENT/MARKETER
GENERAL INSURANCE SERVICES
01.2017 - 08.2020
SALES AGENT/MARKETER
FAMILY INSURANCE
11.2015 - 01.2017
Cash Advocate
Speedy Cash Loans
04.2013 - 09.2015
Associate of Science - Business
Cerritos Community College
High School Diploma -
Narbonne High School
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